Summary
Education
Skills
Generic

Praveenkumar Kuppanmarinath

Chadstone,VIC

Summary

Certified project management professional with over 10 years of experience in consulting businesses, analyzing operations and management. Resolute and trustworthy customer service specialist with four years of experience in online software troubleshooting, tech support, and customer care. Received an average 87% customer satisfaction rating to date, 15% higher than the company average. Seasonal warehouse worker with experience working for Coles and Novo shoes group. Skilled in agile processes, creating eCommerce websites that integrate with Paypal, Zippay and other payment APIs.

Education

Master of Information Technology - Information Systems And Management

Swinburne University of Technology
2013

Bachelor of Engineering - Computer Science And Engineering

Anna University
c
2010

Skills

  • CRM Software
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Technical Design Documentation
  • Development team trainings
  • Risk identification
  • Project Management
  • Documentation Management
  • Risk mitigation planning
  • Issue and Complaint Resolution
  • Order and Refund Processing

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Praveenkumar Kuppanmarinath