Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Praveen Kumar Ponna

Canberra,ACT

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

ICT Sales Representative

VEXO BUSINESS CONSULTING.
06.2022 - 08.2023
  • Assessed customer's needs and coordinated with support groups to service customer.
  • Managed sales effort and operational planning by updating and tracking customer activity within company CRM system.
  • Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
  • Developed and built customer relationships to surpass sales goals and maintain and expand market penetration.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Serviced existing accounts on regular basis to maximize revenue.

Pharmacy Assistant

Chemist Warehouse Chatswood
08.2017 - 03.2020
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Merchandised over-the-counter goods and rotated stock.
  • Greeted customers at counter and provided excellent customer service.
  • Assisted customers in selecting over-the-counter medications and health care products.

Education

MPA/MBA - Accounting And Business Administration

Holmes Institute Sydney.
Sydney, NSW
03.2022

Skills

  • RFP Process
  • Onsite Evaluations
  • Customer Needs Analysis
  • Delivery Management

Languages

Hindi
Elementary
Telugu
Native or Bilingual
English
Professional Working

Timeline

ICT Sales Representative

VEXO BUSINESS CONSULTING.
06.2022 - 08.2023

Pharmacy Assistant

Chemist Warehouse Chatswood
08.2017 - 03.2020

MPA/MBA - Accounting And Business Administration

Holmes Institute Sydney.
Praveen Kumar Ponna