Praveenraj Selvarajah
Toongabbie,NSW
Summary
I am an experienced customer service professional with a strong service background in financial services. I have strong track-record & performance in exceeding targets and customer experiences.
A self-motivated and internally driven individual seeking to leverage a strong background in customer relationship, business development and partnerships. Ability to work in diverse cultural environment and geographies. My strengths include strong interpersonal skills, sound knowledge across service operations and adopting to fast-paced, rapidly changing environment and superior decision making.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Relationship Officer
Citi
01.2024 - Current
- Responsible for customer relationship/service management
- Accountable for the holistic customer relationship, including day to day business activities..
- Act as the first point of contact for clients.
- Work closely with operations and other business partners across the firm for a superior customer experience.
- Developed the firm's presence through the maintenance of key client relationships.
- Oversee client delivery in ensuring smooth execution of transactions - Coordinating with internal partners to ensure client requirements are serviced promptly
- Carrying out KYC requirements in accordance with Local Financial Regulations and Internal Policies.
- Achieve consistently high ratings in client satisfaction surveys
Assistant Manager
Citi, Sri Lanka
08.2016 - 06.2019
- Responsible for overseeing the identification, assessment, and mitigation of Operational Risk across the franchise by implementing risk management processes, identify and drive remediation activities.
- Manage and maintain an effective control environment within the organization with special focus on operational risks and whether the application of controls mitigating such risks are in place.
- Conduct on-site and thematic reviews to ensure Citi Policies / Regulatory compliance.
- Proactively engage with various business functions across the franchise and worked closely with all three lines of defense.
Banking Assistant / Sub-Officer
Citi, Sri Lanka
09.2011 - 07.2016
- Responsible for Funds Transfer functions such as Cross-border payments for imports, foreign currency drafts and local funds transfer settlements such as RTGS/SLIPS including Manager's cheque, Corporate cheque and liquidity management products.
- As a member of Accounts Service Unit, I was also responsible for account opening, maintenance and all other accounts service-related functions, including lead Global project such as FATCA, and regulatory reporting.
- Team Leader and a key member in the operations in ensuring the client delivery on Business as usual.
- Transactional Service Officer (TSO) for Platinum clients to deliver a superior service with priority.
- Migration officer in migrating Sri Lanka Funds Transfer Unit functions to Citigroup Transactional Services, Malaysia.
- Lead Business Recovery Coordinator (BRC) for Operations and awarded the best BRC across the Globe in year 2015.
- Country Officer for Account Services Unit, responsible for Account Services functions and closely worked with Account Services Regional & Global teams in various workstreams to increase the turnaround time and client experience.
Banking Assistant
DFCC Bank
07.2009 - 09.2011
- Responsible for handling Inward & Outward Telegraphic Transfers, FCY Drafts, Nostro Reconciliations, FCBU account opening & maintenances for Corporate and retail client segments.
- Primary contact point for over 50 branch offices for remittances.
Education
BA (Hons) - Business Management
Northumbria University
Newcastle, UKHigher National Diploma (HND) - Business Management & Human Resources
UKSkills
- Customer relationship management
- Client delivery oversight
- KYC compliance processes
- Operational risk management
- Regulatory compliance
- Relationship building
Languages
- English
- Tamil
- Sinhala
Personal Information
- Date of Birth: 13/01/1990
- Nationality: Sri Lankan
- Visa Status: Permanent Resident of Australia (PR holder)
Awards
- Recipient of several awards at Citibank N.A., at Country, Regional and Global awards at both Individual and Team categories.
- Recipient of Citi Country Officer (CCO) Excellence Award for two consecutive years.
Non Related Referees
- Available upon request
Sports And Extra Curricular Activities
- Played Cricket, and Rugby for Trinity College, Kandy.
- Played Cricket and Sports Captain for DFCC Bank, Sri Lanka.
- Played Cricket for Mercantile Cricket in Sri Lanka.
Languages
English
Full Professional
Sinhala
Full Professional
Tamil
Native/ Bilingual
Accomplishments
- I am a recipient of several Instant Awards for superior customer service excellence.
- Recipient of the Country Officer Excellence Award for two consecutive years for service excellence.
Certification
- Responsible Supply of Alcohol Training (RSAT) Certification
Timeline
Customer Relationship Officer
Citi
01.2024 - Current
Assistant Manager
Citi, Sri Lanka
08.2016 - 06.2019
Banking Assistant / Sub-Officer
Citi, Sri Lanka
09.2011 - 07.2016
Banking Assistant
DFCC Bank
07.2009 - 09.2011
BA (Hons) - Business Management
Northumbria University