PUJA ACHARYA ADHIKARI
Blacktown,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
St George Retail Branch
12.2008 - Current
- Exceeding home loan referral lead by more than 200% in half year target. Self generated lead .
- A strong record of success in exceeding banking needs met target including account opening, insurance sales, personal loan/credit card applications, business or home loan referrals
- Excellent customer service skills digging customers' deep needs providing tailored solutions always exceeding their expectations
- Attention to details. One Team . Team Work
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Maximized revenue generation by identifying opportunities for upselling or cross-selling additional financial products during client interactions.
- Maintained up-to-date knowledge of industry regulations and compliance standards, ensuring accurate and legally compliant lending practices.
Real Estate Agent
Marinovic Real Estate
06.2007 - 12.2008
- Generated new leads through strategic networking events and targeted marketing efforts.
- Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
- Developed strong relationships with clients through active listening, understanding their needs, and prioritizing personalized service.
- Educated first-time homebuyers on buying process, guiding them through each step from mortgage pre-approval to closing day.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Education
Bachelor of Computer Application - Bachelor of Computer
Purbanchal Universities of Technology
Nepal08.2005
Skills
- Customer Relations
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Complaint Handling
- Problem Resolution
- Price quotes
- Customer Retention
- Problem-solving abilities
- Active Listening
- Follow-up skills
- Building rapport
References
Available upon request
Additional Information
. Nominated as High Performer in Metro West on Regular Basis.
. Rewarded by Regional Executive for outstanding performance in a regional level in Sales competition for Home Loan.- 200% and More.
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
CUSTOMER SERVICE SPECIALIST
St George Retail Branch
12.2008 - Current
Real Estate Agent
Marinovic Real Estate
06.2007 - 12.2008
Bachelor of Computer Application - Bachelor of Computer
Purbanchal Universities of Technology
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