Pravin Giri
Adelaide,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
6
6
years of professional experience
Work History
Kitchen Stewards
SKYCITY Entertainment Group
08.2023 - Current
L1 Support Engineer
Subisu Cablenet Ltd.
11.2019 - 08.2021
- Improved customer satisfaction by quickly addressing and resolving technical issues.
- Reduced downtime for clients by providing timely L1 support and escalating issues when necessary.
- Enhanced team efficiency with thorough documentation of support tickets and resolutions.
- Streamlined support process, implementing best practices for troubleshooting common technical problems.
- Collaborated with colleagues to share knowledge and develop new strategies for addressing complex issues.
IT Technical Support Representative
Kalash Pvt. Ltd.
04.2018 - 11.2018
- Enhanced customer satisfaction by providing timely and effective IT support to end-user.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Increased system uptime with proactive monitoring and maintenance of hardware, software, and network components.
- Collaborated with cross-functional teams to develop strategies for improving IT service delivery and user experience.
Education
Master of Technology (Software Engineering)
Federation University Australia
Adelaide, SA07.2024
Bachelor of Science - Computer Science And Information Technology
Sagarmatha Collage of Science And Technology
Lalitpur, Nepal11.2019
Skills
- Digital logic
- Computer knowledge
- Time management
- Customer service
- Teamwork and Collaboration
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Kitchen Stewards
SKYCITY Entertainment Group
08.2023 - Current
L1 Support Engineer
Subisu Cablenet Ltd.
11.2019 - 08.2021
IT Technical Support Representative
Kalash Pvt. Ltd.
04.2018 - 11.2018
Master of Technology (Software Engineering)
Federation University Australia
Bachelor of Science - Computer Science And Information Technology
Sagarmatha Collage of Science And Technology
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