Praveen De Mel
Glenwood,NSW
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Hillside Hotel
08.2023 - Current
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
Resturant Manager
Billu's Bella Vista
05.2022 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Floor Supervisor
Urban Dining
05.2020 - 01.2022
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Delegated tasks to employees to enhance productivity and workflow.
Education
No Degree - Cyber Security
TAFE Digital
ONLINE04.2025
Skills
- Customer Satisfaction
- Team Leadership
- POS systems operations
- Customer Relations
- Team Supervision
- Task Delegation
- Quality controls
- Attention to Detail
- Critical Thinking
- Computer Skills
Timeline
Floor Supervisor
Hillside Hotel
08.2023 - Current
Resturant Manager
Billu's Bella Vista
05.2022 - 07.2023
Floor Supervisor
Urban Dining
05.2020 - 01.2022
No Degree - Cyber Security
TAFE Digital
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