Summary
Work History
Skills
Hobbies
Education
Timeline
Hi, I’m

Prawesh Timina

Customer service representative
Allawah,NSW
Prawesh Timina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

governor hotel
Sydney, nsw

Front Counter Staff Member
06.2023 - Current

Job overview

  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Demonstrated knowledge and applied proper food handling standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bridge international education consultancy
kathmandu, nepal

Co-Founder
11.2021 - Current

Job overview

  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Managed senior-level personnel working in marketing and sales capacities.

surya life insurance
budhanilkantha , nepal

Branch Manager
11.2020 - 08.2021

Job overview

  • Maintained friendly and professional customer interactions.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, investments and employees.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

OYO
Kathmandu, nepal

Business Development Manager
2020.01 - 2020.09 (8 months)

Job overview

  • Monitored competitive activity and market conditions to provide feedback to management.
  • Collaborated with marketing team to develop successful marketing strategies.
  • Analyzed monthly sales to identify product lines needing additional promotion, maximizing profits.
  • Provided sales support for new and inactive customers, increasing sales volume.
  • Reached out to potential customers via telephone, email, and in-person inquiries.

Skills

  • Shift Scheduling
  • Staff Training
  • Cash Register Operations
  • Teamwork and Collaboration

Hobbies

Hobbies

Exploring new places, vlogging, painting,cooking.

Education

Pokhara University
Pokhara

MBA from Business Administration
2018.02 - 2021.06 (3 years & 4 months)

University Overview

Timeline

Front Counter Staff Member
governor hotel
06.2023 - Current
Co-Founder
Bridge international education consultancy
11.2021 - Current
Branch Manager
surya life insurance
11.2020 - 08.2021
Business Development Manager
OYO
2020.01 - 2020.09 (8 months)
Pokhara University
MBA from Business Administration
2018.02 - 2021.06 (3 years & 4 months)

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Prawesh TiminaCustomer service representative