PRECIOUS THOMSON
Kallangur,QLD
Summary
A motivated and adaptable individual seeking employment where I can learn new knowledge and skills as well as sharing my experience in billing and collection, business administration, customer service and interpersonal relations that positively impacting overall morale and productivity..
Overview
12
12
years of professional experience
Work History
Motor Claims Consultant
Auto & General Insurance Company
2023.12 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favourable settlements for clients, maintaining a high success rate in claim resolutions.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
Customer Service Advisor /Customer Care Specialist
Concentrix
2023.01 - 2023.09
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
CATERING ASSISTANT
PORTOFINO HAMILTON AGED CARE
2020.01 - 2023.05
- Keep food preparation areas clean, Clean Kitchen Equipment and appliances, Retrieve food items as requested by Chefs, Assist with food preparation, Wash Dishes, Pots and utensils, Kitchen hand reliever in case co-workers are absent or in emergency leave
- Improved overall service quality by assisting in the training and mentoring of new Catering Services Assistants.
- Guaranteed consistent service excellence through strict adherence to company policies, procedures, and guidelines related to catering operations.
- Augmented team productivity via seamless collaboration with kitchen staff, ensuring timely preparation of high-quality menu items as per client specifications.
- Helped chefs prepare and present food to residents with strong attention to detail and presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
ASSISTANT IN NURSING - Casual
PORTOFINO HAMILTON AGED CARE
2022.12 - 2023.02
- Reporting residents condition to the RN, Updating record and charts of residents, Perform care task for residents like bathing, toileting and dressing, Assisting with mobility and exercise of residents, Ensure that residents medicine are given on time, Simple wound care of residents, Changing bed linen
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted residents with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Bookkeeper
CENECO, INC.
2015.09 - 2019.05
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times,
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances,
- Analysed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements
- Eliminated discrepancies in finances by documenting expenses, monitoring income, handling bank deposits and managing statements
- Reported financial data and updated financial records in ledgers and journals
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Billing and Cashier Associate
CENECO, INC.
2012.11 - 2015.08
- Set up, tested and balanced registers for front-end employees, Prepared bank deposits and corporate cash shipments, Verified totals, checked bank fund transfers and released of check payment to suppliers, Researched and resolved account discrepancies, Cashiering and verification of customer billings, Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors, Coordinated bookkeeping activities in QuickBook including invoicing and accounts payable
Education
Certificate IV in Ageing Support - Aged Care
Queensford College Brisbane
Brisbane, QLD01.2021
Diploma of Leadership and Management - Management
Queensford College Brisbane
Brisbane, QLD01.2020
Bachelor of Science - Management Accounting
University of Negros Occidental- Recoletos
Bacolod City, Philippines01.2012
Skills
- Effective interpersonal skills
- Claims analysis and Investigation techniques
- Policy Interpretation
- Problem-Solving
- Attention to Detail
- Customer service and support Skills
- Organizational Skills
- Active Listening and Effective Communication
- Adaptability, Flexibility and collaborartion
- Microsoft Office Proficient , Familiar with SAP system and QuickBooks
- Proficient in written and verbal communication in English
- Time Management
- Professionalism
References
- Ellen Grace A. Ablanque, CPA LLB,
Chief, Accounting Division
Central Negros Electric Cooperative, Inc.
ellenablanque@gmail.com
- Gleceiver Medrano
Chef, Vacenti Premium Aged Care - Portofino
gleemedrano@gmail.com +61410128188
- Ghelyn Dapiton
Team Leader -Concentrix
ghelyn.dapiton@gmail.com +61402191468
- Lauren Patten
Team Leader - Motor Claims Consultant
Auto & General Insurance
+61487315084
Languages
Tagalog
Native or Bilingual
Timeline
Motor Claims Consultant
Auto & General Insurance Company
2023.12 - Current
Customer Service Advisor /Customer Care Specialist
Concentrix
2023.01 - 2023.09
ASSISTANT IN NURSING - Casual
PORTOFINO HAMILTON AGED CARE
2022.12 - 2023.02
CATERING ASSISTANT
PORTOFINO HAMILTON AGED CARE
2020.01 - 2023.05
Bookkeeper
CENECO, INC.
2015.09 - 2019.05
Billing and Cashier Associate
CENECO, INC.
2012.11 - 2015.08
Certificate IV in Ageing Support - Aged Care
Queensford College Brisbane
Diploma of Leadership and Management - Management
Queensford College Brisbane
Bachelor of Science - Management Accounting
University of Negros Occidental- Recoletos
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