Michael Manda
HILBERT, WA,WA
Summary
Dynamic customer service professional with a proven track record at the Organisation of Zambians Living in Western Australia. Known for exceeding sales targets and fostering strong customer relationships through excellent communication and active listening. Dependable and adaptable, I thrive in fast-paced environments while maintaining a positive attitude and ensuring customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Organisation of Zambians Living in Western Australia
2023 - Current
- Provided customer assistance by answering inquiries.
- Supported sales team by organizing weekend burnings fundraising Bbq’s.
- Assisted in processing transactions accurately using point-of-sale systems.
- Maintained cleanliness and organisation of sales tables to enhance customer experience.
- Collaborated with team members to achieve target sales goals and improve service efficiency.
- Handled returns and exchanges professionally, ensuring customer satisfaction throughout the process.
- Engaged with customers to build rapport and foster a welcoming environment.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve the goal.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Established rapport with customers using active listening and interpersonal skills.
Education
High School Diploma - Year 9 Student
Aranmore Catholic College
Perth, WASkills
- Am Friendly with a positive attitude
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Active listening
- Verbal communication
Timeline
Organisation of Zambians Living in Western Australia
2023 - Current
High School Diploma - Year 9 Student
Aranmore Catholic College