Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Academicqualification
Passions
References
Timeline
Generic

Preet Kaur

Abermain,NSW

Summary

Guest relations with over 5 years of experience working on the forefront of guest relations ensuring all guests receive exemplary service and hospitality and continually fulfilling guest satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Member

Coles
Cessnock, NSW
03.2020 - Current
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Collaborated with team members to achieve daily goals.
  • Resolved customer issues promptly in a professional manner.

Guest Relation Manager

Novotel Phuket Resort
Phuket, Thailand
08.2018 - 01.2019
  • Participates in the development and implementation of strategies for Front Office, Bell Desk, Valet, Concierge etc
  • That support achievement of the hotel’s goals
  • Manage the operation of the front office and related areas during assigned shifts
  • To attend and/or conduct meetings as and when required
  • Conduct regular inspection of guest rooms, service areas, public area and function rooms and communicates any deficiencies to the appropriate department so corrective action can be taken
  • Checks premises for security of property and safety of persons
  • Reports, resolves and take appropriate action on guest complaints or problems to ensure good guest relations and safeguard of Hotels interests represents hotel in contact with general public
  • Greets arriving VIP's, is visible and in contact with guests in a public relations capacity
  • Prepares reports as requested, to ensure appropriate corrective actions may be taken and to develop a more informative database for improved management decision making and critical evaluation of work activities and guest services in such areas as: Guest complaints and services, Staffing inadequacies, Cleanliness and safety hazards, Employee violation of Hotel and Departmental policies, Public liability/employee accident reports, Incidents/emergencies, Room inspections
  • Provide feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Guest Relations Executive

ITC Group Hotel- A Luxury Collection Hotel
Bangalore & New Delhi, India
08.2015 - 03.2018
  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Meet and greet guests upon the arrival as per the standard operating procedure of the hotel
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, Members, Repeat guests etc.)
  • Coordinate and manage communication between guests and staff of other departments such as Housekeeping, F&B services etc., and follow up to ensure complete service delivery
  • Promote all amenities, conveniences and programs offered
  • Advise and assist guests on leisure activities, places to visit and travel arrangements and engage long staying guests in some leisure and out of the routine activities
  • Bid farewell to the guests at the end of their stay
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating.

Guest Relations Executive

THE KHYBER HIMALAYAN RESORT AND SPA
Kashmir, India
04.2014 - 07.2015
  • Greeting guests upon their arrival according to the standard operating procedure of the hotel and also ensure smooth check in of the guest
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
  • Provides and ensures high-quality guest relations
  • Receives and resolves guest complaints in a manner consistent with company policy
  • Makes Manager on Duty aware of any guest complaints
  • Providing information regarding the Hotel, town attractions, activities etc
  • As the hotel was primarily a leisure ski destination
  • Co-ordinate with housekeeping for clearing of rooms and also with F&B for any amenities deliverance
  • Maintains the desired levels of quality assurance ratings, including guest comment cards
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Keep records of room availability and guests’ accounts
  • Operates the front office computer system
  • Makes photocopies if needed.

Front Desk Officer- Guest Relations

BETTER OPTION PROPMART
Noida, India
01.2012 - 03.2014
  • Provide a meet and greet function for Better Option Propmart’s walk-in clients and successfully communicating company information and providing advice regarding real estate projects
  • Successfully executing sales of different properties to the walk in clients thus contributing to the revenue maximization of the company
  • Maintaining accurate records on properties, clients, and developers
  • Any and all paperwork, documentation, contact details, reports or lists generated
  • Remaining abreast of signage and advertising requirements, and ensuring this information is accurately conveyed to the Marketing Division
  • Reviewing and disseminating incoming faxes as necessary, and assisting with outgoing faxes
  • Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily
  • Informing the Manager-Sales on any significant issue(s)
  • Carrying out any duties that may arise, or as directed, that are in support of Better Option Propmart and its various divisions.

Education

B.A Hons. -

Global Open University of Nagaland
Saket- New Delhi

Skills

  • Guest Relation
  • Team Work
  • Flair Communication Skills
  • Customer Satisfaction
  • Customer Retention

Certification

  • A Luxury Training & Professional Etiquette Program WelcomDiva of ITC Hotels Ltd, India
  • First Aid Training

Accomplishments

  • Customer Satisfaction Surveys
  • Customer Retention
  • Guest Delight
  • Professional Etiquette

Academicqualification

B.A Hons. - Global Open University of Nagaland, Saket- New Delhi

Passions

  • Travel
  • Photography
  • Listening Music

References

  • Brain Mellon(Coles) 0403142466
  • Abhishekh Menon(ITC Hotels) +919819026765

Timeline

Team Member

Coles
03.2020 - Current

Guest Relation Manager

Novotel Phuket Resort
08.2018 - 01.2019

Guest Relations Executive

ITC Group Hotel- A Luxury Collection Hotel
08.2015 - 03.2018

Guest Relations Executive

THE KHYBER HIMALAYAN RESORT AND SPA
04.2014 - 07.2015

Front Desk Officer- Guest Relations

BETTER OPTION PROPMART
01.2012 - 03.2014

B.A Hons. -

Global Open University of Nagaland

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Preet Kaur