Preet Kaur
Kenwick,WA
Summary
Motivated and recently certified professional with qualifications from the Real Estate Sales Fast Track Program and a Certificate IV in Real Estate Practice (CPP41419). Excited to apply newly acquired skills and knowledge in the real estate sector. Actively seeking a dynamic role to contribute to a team and support clients in achieving their property goals. Strong customer service background, enthusiastic about leveraging training to excel in the real estate industry. Excellent communication and negotiation skills, keen eye for detail. Committed to continuous learning and professional development. Proactive approach, high level of integrity, and dedication to building lasting client relationships. Ready to contribute expertise to a reputable real estate firm.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Coles Express
02.2019 - Current
- Experienced in pricing goods and services, handling customer complaints, and maintaining cleanliness and sanitation of work area
- Managed inventory of supplies, handled daily cash transactions, and performed opening and closing duties
- Ensured high staff performance through training and supervision and kept marketing efforts up to date
- Assisted with various tasks to support smooth operations, demonstrating reliability and strong customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Manager
Brumby’s Bakery
11.2017 - 05.2019
- Skilled in pricing goods and services, handling customer complaints, and maintaining cleanliness and sanitation of work areas and equipment
- Independently managed inventory, trained staff in baking techniques, and oversaw bookkeeping, payroll, and marketing activities
- Proficient in daily cash handling, performing opening and closing duties, ensuring staff performance, and teaching cake decoration
- Assisted bakers with dough mixing, molding, proving, and baking breads.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Student Advisor
National institute of Management
11.2016 - 04.2017
- Experienced counselor with a proven track record in advising students on educational issues including course selection, class scheduling, school adjustment, and career planning
- Conducted follow-up interviews to ensure student needs were met and actively participated in recruitment and enrollment activities
- Sponsored various extracurricular activities, including clubs, student organizations, and academic contests.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
Education
Bachelor of Science – Lyallpur Khalsa College -
Lyallpur Khalsa College
Jalandhar ,India04.2012
Computer Basics - Lyallpur Khalsa College -
Lyallpur Khalsa College
Jalandhar ,India05.2013
Foundations training program – The Retail Group -
Retail Food Group
Gold Coast, QLD09.2017
Certificate IV in Real Estate Practice (CPP414119) -
Global Real EstatenTraining
WA05.2024
Real Estate Sales Fast Track Program -
Global Real EstatenTraining
WA07.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Product Sales
- MS Office
References
Available on request.
Timeline
Customer Service Representative
Coles Express
02.2019 - Current
Manager
Brumby’s Bakery
11.2017 - 05.2019
Student Advisor
National institute of Management
11.2016 - 04.2017
Bachelor of Science – Lyallpur Khalsa College -
Lyallpur Khalsa College
Computer Basics - Lyallpur Khalsa College -
Lyallpur Khalsa College
Foundations training program – The Retail Group -
Retail Food Group
Certificate IV in Real Estate Practice (CPP414119) -
Global Real EstatenTraining
Real Estate Sales Fast Track Program -
Global Real EstatenTraining
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