PREET RANPARIA
Parkwood
Summary
As an international student pursuing higher studies in Australia, I bring a multicultural perspective and adaptable skill set to any work environment. My experience as a customer service representative has given me valuable insights into effective customer engagement and operational efficiency. I’m eager to contribute to a part-time role where I can apply my enthusiasm, communication skills, and commitment to learning while gaining practical experience.
Friendly and empathetic, I excel at understanding customer needs, resolving conflicts, and building positive relationships. My goal is to support customer satisfaction and loyalty through outstanding service and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Fuel Station
04.2024 - Current
- Maintained professionalism in high-pressure situations, effectively resolving conflicts and escalated issues.
- Handled customer inquiries and complaints with empathy, enhancing satisfaction and loyalty.
- Supported sales growth by upselling products and services aligned with customer needs.
- Processed transactions, fuel sales, and managed service operations with accuracy and efficiency.
- Prepared and served food items, including barista and basic baking tasks.
- Verified stock deliveries, managed inventory, and ensured proper shelf replenishment and rotation.
- Maintained a clean, safe environment in compliance with health standards.
- Successfully ran store operations independently during solo shifts, demonstrating strong multitasking abilities.
- Collaborated with team members to implement consistent customer service practices.
Customer Service Representative(CSR)
Umiya Mobile
03.2022 - 02.2023
- As a Customer Service Representative at Umiya Mobile in India, I was responsible for providing exceptional customer service to clients inquiring about our products and services. During my time at Umiya Mobile, I developed strong communication and problem-solving skills while working in a fast-paced environment.
- Assisted customers with inquiries and resolved issues promptly.
- Providing personalize service to customer to select right phones and accessories for them.
- Collaborated with team members to improve overall customer experience.
- Utilized CRM software to track and manage customer interactions.
- Resolved escalated customer complaints efficiently.
Education
Advanced Diploma of Civil Construction Design - Civil Engineering
Apeiro Institute
WA06-2026
Skills
- Problem-solving
- Teamwork
- Adaptability
- Communication
- Time Management
- Customer Service
- Critical thinking
- Active listening
Certification
RSA (Responsible Service of Alcohol)
White Card (General Construction Induction Training Card)
Timeline
Customer Service Representative
BP Fuel Station
04.2024 - Current
Customer Service Representative(CSR)
Umiya Mobile
03.2022 - 02.2023
Advanced Diploma of Civil Construction Design - Civil Engineering
Apeiro Institute
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