Manpreet Kaur

As a Service & Warranty Team Leader in the in-house construction industry, I effectively managed the service and warranty operations for residential properties, ensuring that post-construction issues were addressed promptly and efficiently. My key responsibilities included:

• Team Leadership: Led and mentored a team of service and warranty specialists, overseeing day-to-day operations, delegating tasks, and providing guidance to ensure the highest level of customer satisfaction.
• Customer Service Excellence: Acted as the main point of contact for homeowners or clients, handling warranty claims, complaints, and issues with a focus on resolving concerns in a timely and professional manner.
• Quality Control: Ensured that all work performed under warranty met company standards and building codes, conducting inspections and coordinating repairs or replacements as necessary.
• Coordination & Communication: Collaborated with construction teams, subcontractors, and suppliers to ensure the prompt delivery of services and solutions. Effectively communicated project status updates to customers.
• Problem-Solving: Troubleshot complex construction and building issues, investigating complaints and developing appropriate solutions to maintain property integrity.
• Training & Development: Trained new team members, ensuring they were familiar with company protocols, service procedures, and warranty processes.

• Managing portfolio of 165 properties
• Responsible for document collection and assessment of tenant application
• Arrears management
• Conflict and dispute resolution via VCAT
• Onboarding new clients and tenant sign ups
• Managing and screening applications of all the properties
• Engaging customers via phone and email and delivering superior customer experience
• Conducted routine inspections, exit & entry condition reports and leasing appointments
• Managing maintenance requirements
• Lease renewal and rent reviews negotiations with existing tenants
• Conducted open home inspections

• Developed and fostered strong relationships with clients by working to provide the best real estate experience possible
• Scheduled and managed appointments to show the property to prospective applicants
• Arranged for cleaning and key handling
• Conducted entry condition report and final inspection report
• Advertised rental properties and processed rental applications
• Conducted routine inspections
• Communicated with tenants and landlords where required

• Company Overview: North, Officeworks, Laverton
• Resolve inbound inquiries and provide general advice to members on products
• Build strong relationships of trust with members and internal colleagues
• Handling inbound calls, and updating relevant CRM systems
• Exceptional customer service to delight each member
• Inventory and, Exceptional customer service to delight each member
• North, Officeworks, Laverton