Preet Singh
Cranbourne North,Victoria
Summary
Experienced hardware support specialist with a strong track record of providing exceptional desktop, laptop, and networking support. Adept at hardware troubleshooting, break-fix solutions, and installation of IT equipment. Proficient in delivering technical assistance and support to end-users. Possesses a solid foundation in IT Field Engineering and Service Desk Experience
Overview
6
6
years of professional experience
Work History
IT Support Engineer
TechSkills IT Services
04.2022 - Current
- Provide hardware break-fix, installation, and desk-side support for desktops, laptops, monitors, and servers.
- Diagnose and resolve hardware issues on laptops, desktops, and monitors, ensuring timely and efficient solutions.
- Install, configure, and maintain PCs, accessories, and peripherals to meet user requirements.
- Collaborate with Help Desk and Service Desk teams to perform incident-specific activities as directed.
- Perform routine installs, moves, adds, and changes as part of a collaborative team effort.
- Execute complex desktop and laptop break-fix work, including whole unit replacements.
- Address simple desktop printer issues and deploy software using scripted methods.
- Conduct scripted image loading, unit diagnostics, and replaceable unit swapping.
- Utilize basic diagnostics to troubleshoot PCs, servers, and peripherals, performing module replacements when necessary.
Associate Network Engineer / Junior Soc Analyst
Advance Network and Security Solutions
05.2021 - 01.2022
- Troubleshoot network hardware and software issues, ensuring optimal network performance
- Contributed to LAN infrastructure planning, design, and deployment, delivering ongoing support
- Configured routers, switches, and firewalls for network efficiency and security
- Executed incident response and monitored for malicious activities, mitigating risks.
- Recommended network security standards and upgrades to management.
HelpDesk/Office Assistant
Upright Migration Consultants
05.2017 - 10.2019
- Installed and troubleshooted hardware and software, providing technical support to users
- Supported inventory management and escalated issues for resolution
- Collaborated within a team to deliver excellent customer service
- Interacted with customers by phone, email, or in-person to provide information.
- Used ticketing systems to manage and process support actions and requests.
Education
Bootcamp Certificate - CyberSecurity
Monash University
Melbourne, VICGraduate Certificate - Information Technology
Federation University
Melbourne, VICCCNA Cisco ID CSCO14117308 CompTIA Security+ MCP In Progress - undefined
Skills
- Hardware Troubleshooting
- Break-Fix Solutions
- Installation & Configuration
- Networking Support
- Technical Problem Solving
- Scripted Software Deployment
Timeline
IT Support Engineer
TechSkills IT Services
04.2022 - Current
Associate Network Engineer / Junior Soc Analyst
Advance Network and Security Solutions
05.2021 - 01.2022
HelpDesk/Office Assistant
Upright Migration Consultants
05.2017 - 10.2019
Bootcamp Certificate - CyberSecurity
Monash University
Graduate Certificate - Information Technology
Federation University
CCNA Cisco ID CSCO14117308 CompTIA Security+ MCP In Progress - undefined
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