PREETI
Sydney,NSW
Summary
Experienced Service Manager and Senior DevOps Engineer with a strong background in IT service management, automation, and team leadership. Skilled in implementing ITIL practices, driving continual improvement, and ensuring alignment with business objectives. Proven ability to manage stakeholders and deliver solutions in dynamic environments.
Overview
10
10
years of professional experience
Work History
Service Manager/Senior DevOps Engineer
Department of Customer Service
Sydney, NSW
11.2022 - Current
- Led the Service Management team overseeing the Data Analytics Platform, ensuring service delivery alignment with business needs.
- Implemented ISO 27001 Information Security Management System (ISMS) Certification, enhancing organizational security posture.
- Successfully implemented Privileged Identity Management (PIM) within Azure infrastructure at the DAC, enhancing security and governance over critical access privileges.
- Managed extensive analytics services such as Talend, Okta, RStudio, Azure Databricks, Snowflake, and more.
- Successfully migrated DAC platform from GitHub Teams to GitHub Enterprise with minimal downtime, ensuring uninterrupted service.
- Mentored and coached junior team members, fostering professional growth and enhancing overall team performance.
- Collaborated with architects to automate platform infrastructure and optimize operational efficiency.
- Integrated application authentication with Okta for seamless Single Sign-On (SSO) experience.
- Provided proactive platform support and managed user environments across DAC Platforms.
- Administered Snowflake database and supported big data applications including Qlik, Databricks, and Tableau.
- Implemented SCIM Provisioning for Databricks workspaces, reducing manual user updates and enhancing efficiency.
- Troubleshot Python, R codes, and Talend pipelines to support Data Engineer group.
- Ensured cloud platform security through vulnerability assessments and implementation of security controls.
- Automated license and certificate expiry monitoring, improving operational efficiency.
DevOps Engineer
Department of Customer Service
Sydney, NSW
10.2020 - 11.2022
- Developed and tested automation scripts for audit reports, significantly reducing manual effort.
- Managed production and non-production server upgrades and resolved system limitations.
- Provided extensive customer support and managed user environments across DAC Platforms.
- Implemented Standard Operating Procedures (SOPs) and conducted procurement of software.
- Automated processes to streamline operations and improve efficiency.
- Monitored and resolved job failures and ensured smooth operation of platform batches.
- Managed Identity and Access Management (IAM) tools like Okta and Active Directory for user management.
Business Consultant
Deloitte
Melbourne, VIC
07.2018 - 06.2019
- Led the Digital Twin Inspection project, developing an IOS application for real-time ship inspection process.
- Managed stakeholder relationships with La Trobe Staff, Deloitte, and Australian Maritime, ensuring project alignment with client requirements.
- Applied Agile Methodology to complete project milestones on schedule and within budget, emphasizing customer satisfaction.
- Conducted system testing and integration testing to validate application functionality and performance.
Software Engineer
SYSCOM Corp. Ltd – SAFRAN Morpho
, India
07.2014 - 07.2017
- Developed and tested applications including Dual SIM, IMSI, and Roaming applications for global network operators.
- Analyzed and resolved issues with faulty SIM cards, implementing corrective and preventive actions.
- Ensured adherence to ISO standards in system design and technical documentation.
- Mentored junior engineers, facilitating their technical development and contributing to team success.
- Automated processes to streamline operations and enhance standard operating procedures.
- Conducted system testing and executed test scripts to validate application functionality across web and mobile environments.
Education
Master of Business Information Management & Systems -
La Trobe University
Melbourne, Australia08-2019
Bachelor of Computer Sc. Engineering -
Chitkara University
India06-2014
Skills
- IT Service Management (ITSM) and ITIL practices
- Stakeholder Management and Communication
- Automation and DevOps methodologies
- Cloud Platforms: Azure Databricks, Snowflake, Kiteworks
- Data Analytics: Qlik, Tableau, RStudio
- Security and Compliance: ISO 27001, Information Security Management
- Identity and Access Management (IAM): Okta, Active Directory
- Agile Methodologies and Continuous Improvement
- Customer Service Management
Websites
Timeline
Service Manager/Senior DevOps Engineer
Department of Customer Service
11.2022 - Current
DevOps Engineer
Department of Customer Service
10.2020 - 11.2022
Business Consultant
Deloitte
07.2018 - 06.2019
Software Engineer
SYSCOM Corp. Ltd – SAFRAN Morpho
07.2014 - 07.2017
Master of Business Information Management & Systems -
La Trobe University
Bachelor of Computer Sc. Engineering -
Chitkara University
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