Preeti Kataria
Grovedale,VIC
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Coordinator
Disability Home Nursing Care
10.2021 - Current
- Leading at a corporate level to run the organization for successful and timely support of services, improving the quality of life of people with special needs in Australia
- Delivering project management, coordination, and monitoring in accordance with local legislation, Australian standards, codes, and practices
- Lead, manage and coordinate day to day operations to ensure efficiency and effectiveness in service delivery
- Conducting performance reviews and provide professional development opportunities
- Collaborate with team to align operational strategies with organisational goals
- Drive culture of continuous improvement, identifying and implementing operational efficiencies
- Implementing and maintain quality assurance measures to uphold standard, conduct regular audits to identify areas for improvement and implement corrective actions, policy and procedure change to ensure compliance
- Investigate compliance breaches including root cause analysis and identifying corrective actions
- Coordinate and contribute to the systemic application of risk management processes for the identification, analysis, assessment, treatment and monitoring of risk in policies, programs and processes
- Develop organisational capabilities, and support skill development and training initiatives to adequately equip staff with resources, knowledge and awareness relating to governance and risk management
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Public Health Officer
Monash Health
04.2021 - 10.2021
- Performing contact tracing activities to identify individuals who may have been exposed to COVID-19, ensuring to coordinate with the team to ensure thorough investigations and timely follow-up with identified contacts
- Providing guidance and support to team members involved in contact tracing, data collection, and analysis, collaborating with the team members to ensure a coordinated response to COVID-19 cases and outbreak
- Coordinating with relevant stakeholders, including facility managers, school administrators, and healthcare professionals, to implement appropriate infection control measures, testing protocols, and isolation procedures
- Overseeing the collection and analysis of data related to COVID-19 cases, contact tracing, and outbreak management
- Preparing timely and accurate reports on contact tracing efforts, outbreak management activities, and key metrics, ensuring that all documentation and records are maintained according to established protocols and standards
- Ensuring compliance with relevant regulations, guidelines, and protocols related to public health emergency response
- Collaborating with local health departments, healthcare providers, community organizations, and other stakeholders to strengthen partnerships and promote effective public health interventions
Research Intern - Career Pathway Project
Monash University
11.2020 - 09.2021
- Data extraction
- Coding & collating data
Data Lead
Hepatitis Victoria (HepVic)
10.2020 - 06.2021
- Planning & collating Data for the program
- Pre & post survey analysis of the collated data
- Raising Hepatitis awareness including participation in various media campaigns
Administration Officer
Dulili Care
10.2020 - 03.2021
- Scheduling and coordinating staff meetings, including preparing agendas, booking meeting rooms, and ensuring necessary resources are available, ensuring to assist in organising meetings with external stakeholders and clients
- Maintaining calendars for key personnel, including scheduling appointments, managing conflicting, and sending reminders
- Acting as a point of contact for external stakeholders, including clients, partners, and vendors, professionally handling inquiries, providing necessary information, and directing queries to the appropriate individuals within the organisation
Biology Teacher
Skyrocket Training
09.2019 - 01.2020
- Leading teaching activities, assignment creation and performance reviews
- Regular progress reporting with deep student analysis
Microbial Testing & Analyzer Coordinator
Freelance
05.2014 - 01.2020
- Random sample collection, laboratory testing & analysis ensuring food quality is meeting set standards
- Results review, findings, & compliance audits per the national protocols
Science Teacher
Ambrosia Public School
04.2012 - 04.2014
- Curriculum implementation, and leading smart board teaching initiatives
- Student encouragement and garnered a reputation in experiment creation
Social Worker
Sachi Shiksha Trust
05.2011 - 03.2012
- Teaching underprivileged children and organizing various blood & plasma donation camps
- Assisting media interaction, and general administration assistance
Education
Grad cert - Client Intake Assessment And Case Management
Swinburne University
12.2024
Master - Public Health
Monash University
Victoria01.2022
Bachelor of science - Genetics And Molecular Biology
University of Sheffield
01.2010
Skills
- Data analysis/Collection
- Problem-solving
- Verbal and written communication
- Office administration
- Workload management
- Budget monitoring
- Relationship building
- Quality assurance
- Interpersonal skills
- Project management
- Community outreach
- Stakeholders engagement
- Change management
- Team collaboration
- Customer experience
- Microsoft Office Suite
- Schedule management
- Report preparation
- Time management
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved issues which led to successful company's Audits.
- Improved quality of life for NDIS participants by engaging them in meaningful activities.
- Supported the participants to live independently.
- Completion of LinkedIn project by completion Data collection and Data analysis by using SPSS software.
- Completion of Health promotion, Data Evaluation project with LiverWell Foundation which led to increase in funding for the Hepatitis Victoria program in Victoria.
Certification
- Research Ethics and Standards, Monash University
- Hepatitis Training, HepVic, Victoria
References
Provided upon request
Languages
Hindi
Full Professional
English
Full Professional
Software
SPSS
STATA
Timeline
Support Coordinator
Disability Home Nursing Care
10.2021 - Current
Public Health Officer
Monash Health
04.2021 - 10.2021
Research Intern - Career Pathway Project
Monash University
11.2020 - 09.2021
Data Lead
Hepatitis Victoria (HepVic)
10.2020 - 06.2021
Administration Officer
Dulili Care
10.2020 - 03.2021
Biology Teacher
Skyrocket Training
09.2019 - 01.2020
Microbial Testing & Analyzer Coordinator
Freelance
05.2014 - 01.2020
Science Teacher
Ambrosia Public School
04.2012 - 04.2014
Social Worker
Sachi Shiksha Trust
05.2011 - 03.2012
- Research Ethics and Standards, Monash University
- Hepatitis Training, HepVic, Victoria
Grad cert - Client Intake Assessment And Case Management
Swinburne University
Master - Public Health
Monash University
Bachelor of science - Genetics And Molecular Biology
University of Sheffield
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