Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Preeti Panchal

Perth,WA

Summary

Dynamic and results-driven Cafe Manager with extensive experience at Dome Coffees, excelling in customer engagement and coffee shop operations. Proven ability to enhance service quality and maintain health and safety standards, while effectively training staff. Skilled in employee scheduling and cost controls, fostering a collaborative and efficient work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cafe Manager

Dome Coffees, Australia
01.2025 - Current
  • Assisted in daily cafe operations, ensuring efficient service and customer satisfaction.
  • Learned food safety protocols and maintained cleanliness standards throughout the cafe.
  • Supported staff training on menu items and beverage preparation techniques.
  • Handled cash register operations, including processing transactions accurately.
  • Oversaw vender relationship, purchasing, and inventory to ensure consistent supply at reduced cost.
  • Improved customer satisfaction ratings by 1.5% through staff training and service quality initiative.

Restaurant Manager

Catering HQ,
11.2021 - 12.2024
  • Assisted in daily restaurant operations, ensuring smooth service and guest satisfaction.
  • Learned menu offerings and provided support to staff during peak hours.
  • Maintained cleanliness and organization of dining and kitchen areas for optimal efficiency.
  • Participated in employee training sessions, focusing on customer service excellence.

Cafe Manager

Mrs. Jones
06.2020 - 10.2021
  • Collaborated with team members to streamline service processes during peak hours.
  • Engaged with customers to gather feedback for improving service quality.
  • Contributed to creating a welcoming atmosphere through effective communication and teamwork.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.

Restaurant Manager

Garcon
06.2019 - 05.2020
  • Supported inventory management by tracking supplies and reporting shortages to management.
  • Collaborated with team members to create a welcoming environment for guests.
  • Observed health and safety regulations, contributing to a safe dining experience.
  • Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.

Barista

The Gally Sydney Boathouse
09.2018 - 05.2019
  • Prepared high-quality espresso beverages in fast-paced environment.
  • Provided exceptional customer service, ensuring positive experiences for all patrons.
  • Trained new baristas on beverage preparation and customer service standards.
  • Maintained cleanliness and organization of workstations to comply with health regulations.
  • Managed cash register operations, accurately processing transactions and handling payments.
  • Collaborated with team members to optimize workflow during peak hours.

Education

Masters in Hospitality - Hospital Administration

Torrens University Australia

Skills

  • Barista skills
  • Customer engagement
  • Coffee shop operations
  • Customer experience management
  • Employee scheduling
  • Cost controls
  • Health and safety regulations
  • Sales tracking

Certification

RSA/RCG

Food Handling

Barista

First Aid & Safety Certificate


Timeline

Cafe Manager

Dome Coffees, Australia
01.2025 - Current

Restaurant Manager

Catering HQ,
11.2021 - 12.2024

Cafe Manager

Mrs. Jones
06.2020 - 10.2021

Restaurant Manager

Garcon
06.2019 - 05.2020

Barista

The Gally Sydney Boathouse
09.2018 - 05.2019

Masters in Hospitality - Hospital Administration

Torrens University Australia

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Preeti Panchal