PREETI VAID
Melbourne
Summary
A hard-working and self-motivated individual. Professional in retail operations with a strong track record in delivering results. Skilled in inventory management, customer service, and sales support. Possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers.
Excel in team collaboration, adapting to changing needs, and ensuring operational efficiency. Known for reliability and positive attitude in fast-paced environments.
I am bright, positive person with willingness to learn and quick learning skills. I am smart speaker and a good listener, able to communicate well with people from all walks of life. I am good using my own initiative and flexible approach to my work duties. My motive is to seek new skills in whatever work I undertake. I am an open minded person looking forward to work, learn and grow more.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Assistant
Aldi
11.2023 - Current
- Support the store by stocking the shelves, keeping the store looking its best and assisting with various store tasks.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers at the registers. Always helping them to locate items, and suggested suitable options. Helping them with price checks with the ESL.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers entering the store and offered assistance with requirements.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- My Morning duties include- running heavy loads every morning using manual or electric jacks. Using time management to stock the whole store with efficiency before the customers arrive. Improved efficiency of stockroom/ warehouse organization, speeding up the restocking process. Checking the price and date checks before opening to reduce the complaints.
- Checking the chiller and freezer item dates to ensure food safety and consumption.
- Filling the empty spaces in the store with the stock present at the back throughout the day to ensure the items are always available to the customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- As a Self-Checkout attendant- always greeting customers, and helping them with the SCO's machine. Reduced instances of shoplifting by implementing stricter security measures and staff vigilance and adhering to the bag check policy.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and all the managers working cooperatively on tasks.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Improved product knowledge among staff and managers with regular training sessions, leading to better customer service.
- Assisting managers with the stock run and organizing product displays during remerching, stocked merchandise, clearly positioning items with price tags and arranging them according to the aisle.
- Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.
- Building special tables during the day. Placing items according to the product display. Organising heavy items on pallets.
- Condensing the special tables at night to roll out the new tables for the next day. Ensuring the price check using ESL on items before the sale.
- My Night duties include- Decarding the whole store to clear out the empty and damages boxes and goods and make it ready for the next morning. Running the uglies and dump-stock so no extra items are jammed near the counter/ registers. Cleaning the up-front, cash registers, belts, SCO's machines, windows and packing area. Sweeping and HAKO the whole store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported inventory management to minimize stock discrepancies by conducting regular audits.
- Developed strong rapport with customers and created a positive impression of the business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Assistant
Superdry
10.2023 - 01.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped to locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranged according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a tidy and organized store environment to comply with cleanliness standards as well as performed opening and closing duties
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members and managers
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies also helped with the stocktake at the start of the year.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Managed cash register operations to ensure accurate financial transactions.
- Gathered customer feedback to inform future business decisions and improve service delivery.
- Updated product pricing and signage to reflect current promotions and discounts.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food and Customer Service Worker
Kebab Shop
12.2022 - 11.2023
- Provide excellent customer service to all customers, ensuring that their needs are met in a timely and efficient manner.
- Greet customers warmly upon arrival and answer any questions they may have about the menu or services offered.
- Improved first-call resolution rates by using critical thinking skills to diagnose issues and provide appropriate solutions quickly.
- Take orders accurately over the phone and in person, entering them into the POS system quickly and efficiently.
- Ensure accuracy of orders by double-checking with customers before completing transactions.
- Assist customers with payment processing, including cash handling and credit card transactions.
- Maintain cleanliness of the restaurant, including wiping down tables, sweeping floors, and restocking supplies as needed.
- Prepare food items according to company standards, following recipes and instructions carefully.
- Multi-tasking various front-of-the-house duties, helping customers with complaints and questions, and giving customers information about products and services
- Collaborate with other restaurant servers and kitchen/bar staff.
- Deal with complaints or problems with a positive attitude.
- Issue bills and accept payment
- Take phone orders with appropriate phone etiquette and communication skills.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints
- Delivered food orders to customers promptly
- Handled cashier duties, maintaining the accuracy of monies received or exchanged
- Stored food in designated containers and storage areas to prevent spoilage
- Making Kebabs, HSP, Meals, etc
- Packing the order during busy hours efficiently and properly
- Taking orders with positive behaviour
- Servicing customers with a smile
- Packing orders and sending them through delivery on time
Assistant Baker
Sweet Paradise
11.2022 - 01.2023
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties
- Decorated baked goods, such as biscuits of different sizes and shapes
- Improved consistency of baked goods by accurately following established recipes and paying close attention to detail during preparation stages.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Gained proficiency in operating various baking equipment, ensuring consistent product quality while minimizing downtime due to maintenance issues.
- Packing boxes and carrying them to the shipment area
- Packing sweets, and biscuits in the boxes to prepare the order
- Assisted head baker in creating unique and innovative recipes, resulting in a diverse and appealing product selection.
- Ensured proper food handling procedures were followed at all times by adhering to established guidelines for sanitation practices.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
Education Counselor Assistant
R&R Education Foundation
06.2020 - 05.2022
- Greet and welcome guests as soon as they arrive at the office.
- Mostly reception desk duties- picking up phone calls, dealing with clients either in person or on calls
- Supported career services by counselling students on career options and guiding job search skills development.
- Answer, screen, and forward incoming phone calls
- Arranging business meetings for the Head Councillor
- Organizing paperwork and keeping the reception desk clean and tidy
- Faxing, scanning, mailing, and filing documents
- Answering emails and forwarding them to the head
- Entering customer details into the company's records or database with daily data entry of the work
- Copying, filing, and maintaining digital or paper records
- Accessing Microsoft Office, Word, and Outlook for digital data work
- Receiving customers and liaising with employees
- Being able to multitask in a fast-paced environment
- Paying attention to detail while performing individual tasks and avoiding distractions to ensure and deliver high-quality work to my seniors
- Collaborating with other employees on joint tasks or projects and working as a team player
- Performing other administrative support tasks, such as keeping appointment calendars, Organizing and scheduling appointments plan meetings.
- Write and distribute emails, correspondence memos, letters, faxes and forms
- Ordering office supplies and managing stocks
- Preparing presentations and documents for official tasks and meetings
- Receiving and dispatching deliveries and keeping records of the stocks
- Provides clear, concise information in person and over the phone or email by delivering information in a clear, succinct manner in person or over the phone
- Maintains records of office costs and spending by recording information in a journal
- Takes in, organizes, and disperses daily mail and deliveries by grouping them according to department, location, and category
- Offers appropriate customer service by promptly returning phone calls and email messages
- As a Councillor (Assistant): Evaluated students' and individuals' abilities, interests, and personality characteristics, using tests, records, interviews, and professional sources
- Assisted in the coordination of language programs designed to prepare classes and sessions
- Maintained accurate and complete student records as required by laws, district policies, and administrative regulations
- Attended online meetings with the college head counselor for admission programs and projects
- Assisted in Distance Education Examinations every 3 months
- Counselling students for admission and their subject coaching
- Utilized technology tools such as online platforms to facilitate online sessions, making and managing data
- Collaborated with faculty, staff, and administrators to create resources for students in need of assistance
- Making timetables, datasheets for different classes and students
- Stocking books and making book sets for distance education students
Education
Diploma - Animal Psychology
Swinburne University
Melbourne, VICHigh School Diploma -
Bal Bharati Public School
Delhi, Delhi03-2021
Skills
- Problem Solving
- Team collaboration
- Positive customer engagement
- Goal driven
- Ensuring high-quality work
- Working with accurate Time-Management
- Emotional Intelligence
- Critical & Creative Thinking
- Friendly and helpful
- Decision-making
- Honest and dependable
- Reliable and responsible
- Strong communication and interpersonal skills
- Multitasking and prioritizing quality of work
- Familiarity with Microsoft Office
- Confident Speaker
- Social Skills
- Meeting deadlines on time
- Can-do attitude
- Ability to work under pressure
- Attention to detail
- Adaptability
- Professional phone etiquette
Accomplishments
- Achieved 100% in-store audits thrice with accuracy and efficiency at ALDI.
- Collaborated with a team of 10 in the Stockdake at Superdry
- Used Microsoft Excel to develop inventory tracking spreadsheets and completed 2 examination rounds at R&R.
Certification
- Microsoft Office 365, Course Era
- CRM with Hubspot, Course Era
- Dental receptionist, Udemy
- Customer Service for Call Centre, CVS Health - Course Era
- Customer Service for Retail Assistant, CVS Health - Course Era
- Fashion Retail Transformation, The Parsons School of Design, The New School - Course Era
- Digital Marketing and E-commerce Professional Certificate, Google
Languages
English
Hindi
German
Interests
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Dancing & Singing and making videos for YT Channel
- Learning more about Fashion and beauty
- Styling myself with clothes and accessories
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports- baskteball, badminton, skating
- Reading books, novels and biographies and learning more about criminology
- Documenting and sharing travel experiences
Timeline
Store Assistant
Aldi
11.2023 - Current
Retail Assistant
Superdry
10.2023 - 01.2024
Food and Customer Service Worker
Kebab Shop
12.2022 - 11.2023
Assistant Baker
Sweet Paradise
11.2022 - 01.2023
Education Counselor Assistant
R&R Education Foundation
06.2020 - 05.2022
Diploma - Animal Psychology
Swinburne University
High School Diploma -
Bal Bharati Public School
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