Preet Komal Singh

Worked on an ERP project that involved replacing a legacy ERP system (more than 20-year-old) with a cloud-based solution. Led a team of four including two BAs, one Change Manager, and one System Analyst.

Responsibilities:

• Project Management: Established and maintained clear processes for scope, cost, and schedule management, ensuring project deliverables were completed within defined parameters.
• Stakeholder Management: Delivered comprehensive ERP launch presentations to various stakeholder groups, fostering clear communication and alignment. Actively participated on the Tender Evaluation Panel for a $10 million ERP project, applying qualitative criteria to assess submissions from vendors and shortlist the top contenders.
• Planning & Organization: Facilitated efficient business requirements workshops using pre-designed templates, streamlining information gathering. Developed a comprehensive ERP Project Request for Tender with defined qualitative criteria focusing on functionality, cost, and vendor experience.

Achievements:

• Streamlined Project Delivery: Implemented PMBOK best practices for project governance, risk, issue, and change control, resulting in reduction in project rework and successful delivery
• Secured High-Value Project Approval: Led successful communication and presentations to the Council, securing project endorsement for a critical ERP implementation valued at AUD$10 million.
• Fostered Stakeholder Alignment (50+ Participants): Facilitated business requirements workshops with over 50 stakeholders from diverse departments (Admin, Operations). Established a process for stakeholder review and acceptance, ensuring project deliverables met their needs.

PCI DSS Compliance and Data Warehouse Remediation Project

Responsibilities:

• Led the PCI DSS compliance initiative, defining project scope and objectives through a comprehensive future state analysis of card payment processes.
• Reduced project risk and ensured alignment with business needs by defining project scope and objectives through a comprehensive future state analysis of 40 payment processes.
• Facilitated stakeholder alignment by conducting gap analysis workshops to identify and document non-compliance issues, fostering buy-in for remediation efforts from all 7 Business Units.
• Established a clear and centralized repository for all project documentation (requirements, solutions, capabilities) ensuring transparency and accessibility for stakeholders.
• Analyzed the impact of system migration on the data warehouse and reporting across the business.
• Collaborated with systems, data engineering, and data analyst teams to develop a common understanding of project deliverables.

Achievements:

• Enhanced data security posture by identifying the flow (transmission, processing, storage) of cardholder data across the organization, collaborating with diverse stakeholders.
• Streamlined operations by redesigning over 40 business processes to achieve PCI DSS compliance, ensuring efficient and secure data handling practices.
• Delivered actionable solutions by conducting process change workshops and documenting solution options for stakeholder review, promoting informed decision-making.
• Mitigated data migration risks by proactively identifying the potential impact of system migration on data warehouse and reporting, ensuring data integrity throughout the process.
• Defined key performance indicators (KPIs) with dimensions to enable improved data-driven decision making after project completion.

Salesforce CRM Proof of Concept

• Responsibilities: Led the analysis of business requirements from various departments for a new CRM system.
• Achievement: Identified potential savings of 15% in man-hours and 10% through software consolidation via a comprehensive cost-benefit analysis.

Inspections System Implementation

• Responsibilities: Managed the entire lifecycle (implementation, testing, training) of a new Fire, Health, and Pool Inspections system.
• Achievement: Successfully delivered a cost-effective ($45,000 over 5 years) Inspections application, improving efficiency.

Business Impact Projects

• Responsibilities: Identified data inconsistencies within the database and recommended data governance strategies to improve data integrity. Developed a conceptual schema providing a clear organization-wide view of the database, enhancing data accessibility and understanding.

Employee Training App Development (GND Logistics)

• Led the entire project lifecycle of an employee training app, demonstrating strong project management capabilities.
• Delivered the app on time and within budget.

Fleet Tracking System Implementation (GND Logistics)

• Successfully implemented a Fleet Tracking system by capturing business requirements and collaborating with vendors.

Mobile App Development (EquiLivin)

• Gathered requirements and defined user stories & acceptance criteria: Translated business needs into actionable functionalities for the mobile app.

Internal Communications App Development:

• Led the development of a new Internal Communications app, improving user engagement by 10%.

2. Multi-Site Communications Channel Rollout:

• Completed the rollout of a new communications channel app to 5 markets, impacting 45,000 employees.

3. Communications Channel Improvement:

• Increased existing communications channel usage by 10% and page views by 25% within the first 3 months.
• Reduced turnaround time for communication device requests by 5 days.

Retail Industry Expertise (Supervalu US)

• Increased code efficiency by 5% and reduced defects to less than 2% across 6 projects.
• Achieved 99% acceptance of identified defects from business stakeholders.
• Effectively managed project resources by planning human resources, prioritizing tasks, and creating schedules.

Banking Industry Expertise (Lloyds Bank):

• Successfully translated business requirements into technical specifications for the development team.
• Authored project manuals as a knowledge repository for the team and new members.
• Resolved conflicts between development and design teams as a Single Point of Contact.

Financial Services Expertise (Fidelity Int.)

• Independently delivered a market analysis application for mutual fund investors.
• Reduced testing time for 6 projects by 40% through optimized testing processes.