Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Prem Bhattarai

Newcastle,NSW

Summary

I have a bachelor’s degree in Account and Finance and I am an Associate member of CPA Australia. I have an experience working on diversified positions such as Quality Analyst, Night Manager, Night Auditor, Audit Assistant.


I am currently employed full-time with Concentrix (with a government client) & working as a Quality Analyst.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Analyst

Concentrix
05.2021 - Current
  • Ensuring high level of compliance to quality and service standards to meet client expectation
  • Analysing which team member requires coaching to meet client expectations from their audit score and providing coaching thereafter
  • Preparing training slides for team members with updates from client
  • Training and coaching for staff members from time to time with new updates from client
  • Helping team members in Quick Connect Chatroom when required
  • Generated reports on staff hours required as per the client expectation and managing the rotating roster for staff members whilst optimising the cost
  • Monitored and reported on budget variances
  • Preparing weekly forecast report for cost and revenue

Night Manager

Halcyon House, Boutique Luxury Hotel
08.2018 - 04.2021
  • Manage night staff and early morning breakfast staff
  • Analysed and reported on financial data to identify areas for cost savings
  • Responsible for auditing all guest information and closing the books of property at the end of each business day
  • Monitored and reported on budget variances
  • Conducted regular reviews and audits of expenses to identify areas for cost reduction
  • Communicated with GM frequently with reports including Cost Analysis Report, Revenue Report, Arrival Report, Occupancy Report, Commission Report, and various other reports
  • Assisted in the budgeting and forecasting process
  • Developed other managerial skills like rostering, employee management and Payroll

Night Auditor

Mantra Circle on
08.2016 - 08.2018
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.

Audit Assistant

DK Jain CA
03.2012 - 03.2015
  • Preparation of financial statements & reports
  • Dealt with clients on their accounts and taxation
  • Prepared various financial statements such as Cash Flow Statement, Bank Reconciliation Statement, Profit & Loss Statement, Balance Sheet for clients
  • Analysed financial data and prepared reports to present to management to help with decision-making and cost-saving strategies
  • Had meetings with potential clients of the firm in various seminars.

Education

Associate Member of CPA Australia
2023

Bachelor of Commerce - Account And Finance

Indira Gandhi National Open University
2022

Skills

  • Proficient in MS Office 365 including Word, Excel, PowerPoint, SharePoint & Teams
  • Proficient in Xero & MYOB accounting software
  • Result Oriented: Ability to achieve the target within given timeframe
  • Ability to guide, mentor and coach team members
  • Ability to multi-task & work under pressure
  • Good judgement & analytical skill
  • Good Communication skill

Certification

Investment Management course from University of Geneva

Advanced Excel Course from Rice University

Completed courses on Real Time Analyst, Team Leader, Trainer, and various others from CNX Uni

Languages

English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Quality Analyst

Concentrix
05.2021 - Current

Night Manager

Halcyon House, Boutique Luxury Hotel
08.2018 - 04.2021

Night Auditor

Mantra Circle on
08.2016 - 08.2018

Audit Assistant

DK Jain CA
03.2012 - 03.2015

Associate Member of CPA Australia

Bachelor of Commerce - Account And Finance

Indira Gandhi National Open University

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Prem Bhattarai