Prem Sharma

• Lead design and implementation of Salesforce solutions.
• Provide technical expertise and guidance to project teams.
• Align technical solutions with business requirements.
• Ensure data security and seamless integrations.
• Oversee technical design ownership and CI/CD implementation.
• Leverage Salesforce Sales Cloud, Service Cloud, Financial Services Cloud, Health Cloud, and Public Sector Cloud.
• Implement Salesforce B2B Lightning, CPQ, and Net Zero Cloud.
• Integrate MuleSoft and AWS for seamless data exchange.
• Utilize Salesforce Communities and AppExchange packages.
• Design document management, sharing, and encryption solutions.
• Collaborate with stakeholders and report to C-level executives.

• Lead successful client delivery for Zurich Insurance Australia, McDonald's Australia, Zurich Insurance NA, and Asahi Beverages.
• Provide strategic guidance on enterprise-level security architecture, data architecture, and application architecture.
• Take ownership of technical design for Salesforce solutions, ensuring alignment with business goals.
• Report to business and C-level stakeholders, providing insights on Salesforce implementation progress and outcomes.
• Expertise in implementing Salesforce Sales Cloud, Service Cloud, Financial Services Cloud, Health Cloud, and Public Sector Cloud.
• Design and implement solutions for various industries using Salesforce Industry-specific clouds.
• Utilize Salesforce B2B Lightning and CPQ to optimize B2B sales processes.
• Implement Salesforce Net Zero Cloud to promote sustainability and environmental initiatives.
• Utilize MuleSoft Integration Platform and AWS integration to enable seamless data exchange between systems.
• Leverage Salesforce Communities to enhance customer and partner engagement.
• Integrate AppExchange packages to extend Salesforce platform capabilities.
• Implement document management, sharing, and encryption for secure data handling.
• Lead packaging and CI/CD implementation for efficient deployments and continuous integration.
• Possess technical expertise in Salesforce object model, Lightning configurations, security, and sharing model.
• Proficient in VF (Visualforce), Apex, Vlocity, Omniscrit, Data Raptor, and Flexicard for customized solutions.

• Define and refine integrated enterprise solution architectures leveraging Salesforce technology based on client requirements.
• Communicate concepts, architectures, and solution approach options through effective diagrams and written materials.
• Provide solutioning and effort estimation for requirements to ensure project success.
• Define delivery approaches, plans, and staffing strategies for seamless implementation.
• Formulate master data management, data migration, and data integration strategies.
• Lead and ensure successful delivery of Salesforce.com and other CRM implementation engagements.
• Manage resource requirements and project team members to optimize project outcomes.
• Conduct fit gap analysis of functional requirements against Salesforce org consolidation strategy for American Express global orgs.
• Maintain ongoing communication with customers throughout each project, ensuring transparency and addressing concerns.
• Disseminate best practices on solution positioning and delivery to internal teams and clients.
• Support pre-sales activities by participating in sales calls and proposal development.
• Mentor and guide junior team members in business analysis, project management, and Salesforce.com best practices.
• Drive the design of industry accelerators and assets to support differentiation and delivery excellence.
• Represent Drive STELA (Salesforce Technical Leadership Academy Program) at Deloitte Australia.
• Serve as Salesforce Financial Services Subject Matter Expert (SME).
• Lead Salesforce FSI-related internal product development and packaging design and architecture, including pre-sales.
• Act as Salesforce SME Architect for the following clients:
• iCare (CRM, Policy, and Claims Transformation Program).
• Macquarie Bank Advisory (Salesforce FSI Cloud Implementation).
• Westpac Bank (Banking as a Service Solution).
• Western Australia (Vaccine Management System).
• Salesforce Technical Design Owner for projects, ensuring technical solutions align with business objectives and best practices.
• Expertise in Lightning Web Components (LWC) to develop modern and responsive user interfaces.
• Proficient in evaluating and integrating AppExchange packages to extend platform capabilities.
• Design and implement Document Management Systems within Salesforce for efficient document handling and collaboration.
• Experience with integration platforms to connect Salesforce with other enterprise systems.
• General Salesforce Technical Architect responsibilities, including system architecture design, data modeling, security, and performance optimization.

• Lead successful delivery of Salesforce and CRM projects
• Manage onshore and offshore project teams and resources
• Develop CRM strategy and prioritize client requirements
• Map functional requirements to Salesforce features
• Maintain communication with clients throughout projects
• Disseminate best practices for solution positioning
• Support pre-sales activities and proposal development
• Mentor junior team members in business analysis and Salesforce practices
• Define integrated enterprise solution architectures using Salesforce
• Estimate efforts and define delivery approach and plan
• Define data management, migration, and integration strategies
• Expertise in Sales Cloud, Service Cloud, Health Cloud, CPQ, LWC, Vlocity(Salesforce Industries )
• Lead call center transformations and industry-specific implementations
• Lead design and development of complex Salesforce solutions
• Propose scalable and efficient solutions using Salesforce features
• Architect CI/CD processes using Azure DevOps, SFDX, Copado
• Oversee code reviews and enforce best practices
• Integrate Salesforce with other enterprise systems
• Provide technical expertise on Salesforce products and extensions
• Design data migration and integration strategies using Mulesoft
• Experience in Salesforce Public Sector Cloud, B2B Commerce Cloud, Enterprise Code Platform, Mulesoft Integration, Net Zero Cloud.

• Salesforce Technical Design Owner for projects, ensuring technical solutions align with business objectives and best practices.
• Experience in Sales Cloud, Service Cloud, Communities, and Salesforce AppExchange to drive customer engagement and satisfaction.
• Expertise in Salesforce integration using MuleSoft, enabling seamless data flow between systems.
• Proficient in designing and executing data migration strategies, ensuring smooth transition to Salesforce.
• Lead Salesforce Insurance Transformation projects, leveraging Salesforce to optimize insurance processes.
• Technical Lead and design experience with Salesforce platform, including Visualforce, Apex, SOQL, and Data Loader.
• CD/CD experience for efficient deployment and continuous integration using Salesforce.
• Successfully delivered Salesforce programs, including Zurich Claims Transformation using Salesforce, Guidewire, and MuleSoft as major platforms.
• Led auto insurance transformations for 21C Auto Insurance and Farmers Insurance NA.
• Spearheaded FitBit Salesforce Marketing Cloud transformation, enhancing marketing efforts.
• Led offshore team of 20+ resources, driving collaboration and project success.
• Define and refine integrated enterprise solution architectures leveraging Salesforce technology based on client requirements.
• Communicate concepts, architectures, and solution approach options through effective diagrams and written materials.
• Provide solutioning and effort estimation for requirements to ensure project success.
• Define delivery approaches, plans, and staffing strategies for seamless implementation.
• Formulate master data management, data migration, and data integration strategies.

Salesforce Developer and Consultant Responsibilities:

• Collaborated with Business Analysts and other developers to enhance business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods, and writing SOQL queries.
• Implemented requirements on Salesforce.com platform using Force.com IDE Plug-in - Eclipse.
• Handled enhancements to SFDC applications required by business users as needed.
• Demonstrated proficiency in managing Roles, Profiles, Security, and Sharing settings.
• Developed and tested SFA-based applications on Force.com Platform in Salesforce.com environment, utilizing Apex programming language at backend and Visualforce pages as user interface.
• Actively participated in the design and development of custom Visualforce search pages for Accounts & Opportunities, along with their respective Visualforce Controllers.
• Conducted Requirement analysis and Design Walk throughs with designers, consultants, and management staff.
• Designed Apex Classes, Controller Classes, and Apex Test Classes to meet various functional needs in applications.
• Collaborated closely with UAT team and SIT team to clarify and resolve any issues during project implementation.

Salesforce Developer and Consultant Responsibilities:

• Designed and deployed Custom Tabs, Custom Objects, Components, Visualforce Pages, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases, Opportunities, and American Express data.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master-detail relationships, and Record Types to enforce data quality for American Express.
• Set up Marketing Campaigns, Assignment rules, Web-to-Lead, and Auto-Response rules for American Express projects.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL, and DML queries for American Express data.
• Added methods that can be called from Visualforce Pages to Controller Extensions, including functionalities specific to American Express requirements.