Summary
Overview
Work History
Education
Skills
References
Alternate Name
Affiliations
Certification
Timeline
Generic
Prema Ramakrishnan

Prema Ramakrishnan

Melbourne,Victoria

Summary

A passionate and driven business analyst with a strong desire to take on new challenges and continuously expand my expertise. My early career experiences have deepened my interest in the business domain, and strengthened my commitment to delivering impactful solutions. I am eager to contribute to and learn from a team of experienced professionals, while adding value through analytical thinking, collaboration, and a focus on continuous improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Analyst / Product Scrum Master

Movate Technologies ( Client 3E Elite)
Chennai, India
09.2021 - 02.2025
  • Conducted a comprehensive analysis and documentation of business requirements across 3E and Enterprise platforms, with a specialized focus on Billing, as well as integration points with Accounts Payable (AP), General Ledger (GL), and Collections modules to support financial operations.
  • Demonstrated subject matter expertise in billing processes, including invoice generation, billing cycles, adjustments, write-offs, credit memos, and billing template configuration, ensuring accuracy, compliance, and alignment with client-specific billing models.
  • Collaborated with Finance stakeholders to identify process inefficiencies, recommend system enhancements, and ensure adherence to accounting standards and internal controls across all Billing functionalities.
  • Translated business needs into detailed user stories and functional specifications; managed and prioritized product backlogs in Azure DevOps, while facilitating Agile ceremonies to support efficient sprint execution and timely feature delivery.
  • Led and supported User Acceptance Testing (UAT) for Billing and Finance features, coordinated defect triaging and resolution, and delivered stakeholder demos to validate solutions, promote user adoption, and ensure production readiness.

Business Analyst

Movate Technologies (Client-Sage ERP)
Chennai, India
09.2009 - 01.2015
  • Provided comprehensive support for Sage ERP modules, ensuring seamless financial operations.
  • Delivered timely hotfixes and patches for high-priority issues, enhancing user satisfaction.
  • Executed system upgrades, patch deployments, and compatibility checks to maintain system integrity.
  • Collaborated with Finance, Development, and Customer Support teams to analyze issues and validate fixes.
  • Maintained meticulous documentation of support procedures and ERP changes for audit compliance.

System Analyst

Naethra Technologies Pvt Ltd(Mahindra and Bajaj groups)
Chenab, India
12.2006 - 09.2009
  • Analyzed and fine-tuned existing maintenance management software to improve system performance, reduce lag, and enhance overall operational efficiency.
  • Collaborated with maintenance teams, developers, and end users to gather functional and technical requirements for new features, and enhancements.
  • Automated critical maintenance tasks, such as scheduling, reporting, and alerts, lead to a significant reduction in manual effort and operational errors.
  • Integrated predictive maintenance tools that use data analytics to forecast equipment servicing needs, reduce unplanned downtime, and improve asset reliability.
  • Regularly collect user feedback, and implement iterative software updates, ensuring continuous improvement and increased user satisfaction.

Education

Bachelor of Engineering - Computer Science

Periyar University
Tamil Nadu, India

Skills

  • Requirement gathering and analysis
  • Agile frameworks and methodologies
  • Sprint planning and backlog management (Azure DevOps)
  • Stakeholder management and communication
  • Documentation development and Scrum ceremonies facilitation
  • UAT coordination and process improvement

References

References available upon request.

Alternate Name

Prema Rangasamy

Affiliations

  • Data Analysis: Excel, SQL, Power BI, Tableau
  • Documentation: Word, Visio, Lucidchart, Draw.io
  • Project Management: Azure DevOps, JIRA
  • CRM & ERP: Salesforce, SAGE ERP

Certification

Professional Scrum Master I (PSM I) – Scrum.org | Sep 2023
https://www.scrum.org/certificates/1007477

Timeline

Business Analyst / Product Scrum Master

Movate Technologies ( Client 3E Elite)
09.2021 - 02.2025

Business Analyst

Movate Technologies (Client-Sage ERP)
09.2009 - 01.2015

System Analyst

Naethra Technologies Pvt Ltd(Mahindra and Bajaj groups)
12.2006 - 09.2009

Bachelor of Engineering - Computer Science

Periyar University

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