Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Prema Seedam
Bowen Hills,Qld
Summary
Overview
7
years of professional experience
1
Certification
Work History
BlacklaneBrisbane, QLD
Dispatch Operator
04.2020 - 03.2023
Job overview
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Dispatching chauffeur and track rides for last min booking.
- Handel chauffeur queries when there, weather hazards, flight delays, issues with vehicles, and double booking.
- Daily outgoing calls to our partners for ride fulfillment when we have a hard time selling it on auction.
- Handel all chauffeur queries with app or booking and price.
- Inform guests about cancellations when there is a lack of supply in a business district.
- Deal with all emirates assignments and make sure we have a chauffeur on all rides daily
- Report any event or issues with have with suppliers to Partner managers.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
BlacklaneBrisbane, QLD
Customer Service Concierge
09.2019 - 04.2020
Job overview
- Handled number calls and emails per day to address customer inquiries and concerns.
- Resolved problems over the phone, educated on our policies, and helped provide exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with guests, some VIP or celebrity, with a high degree of respect for privacy
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked closely with guests, some VIP or celebrities, with a high degree of respect for privacy
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Help chauffeur with all their enquires with booking
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Arranged for transportation to and from the airport, train station, and events for guests.
T.M.LewinBrisbane, QLD
Sale Assistant
07.2018 - 08.2019
Job overview
- Maintain a high level of product knowledge and solutions to convert casual shoppers into customers and increase sales.
- Identified and qualified customer needs developed sales strategies, and negotiated and closed profitable projects with an 85% success rate.
- Carried out day-day-day duties accurately and efficiently.
- Promote the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Priced merchandise, stocked shelves, and took inventory of supplies.
- Recommended merchandise to customers based on needs and preferences.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Toll Transation Brisbane, QLD
Customers Service Consultant
09.2018 - 02.2019
Job overview
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provide information solve problems, manage complaints, and work towards first contact resolution for our customers where possible.
- Handled all customer relations issues in a gracious manner and as per company policies.
- Investigate and resolve Defence Members' inquiries and complaints in a timely and empathetic manner.
- Work in a high-volume call center, structured environment.
- Achieving a balance of quality with productivity and working towards KPIs that are customer-driven
- Ensured accurate responses to questions and inquiries by maintaining advanced to company operational knowledge
- Analyze and escalate complaints, issues, and grievances to designated departments for investigation and response.
- Educated Members on Move maestro and Assisted with the application for service details and information about relocation.
MyerBrisbane, QLD
Vm Stylist
04.2018 - 07.2018
Job overview
- General reception and administration duties
- Assist with stock control and uphold superior visual merchandising standards
- Contribute great energy and enthusiasm to a positive team environment
- Daily replenishment of floor stock including styling and detailing to uphold high visual merchandising standards.
- Value attention to detail
- Assist and serve customers on the floor as needed work closely with VM Manager to execute VM strategy based on agreed brand objectives
- Assist in the management of all brand and VM material, printing, packaging, window display concept & props
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
MyerBrisbane, QLD
Sales Assistant
11.2015 - 04.2018
Job overview
- Train new employees on customer service, money handling, and organizing strategies.
- Open new merchandise and stocked sales floor racks and shelves.
- Offer exceptional customer service and an unforgettable shopping experience.
- Assist with stock control and uphold superior visual merchandising standards Telephone Professionally answer and direct incoming calls
- Achieve and exceed sales targets and other KPI's ensure that the store is presented in line with Visual
- Actively manage all customer complaints and escalate to the management team when required.
- Ensure compliance with OH&S Legislation, Loss Prevention, and Security Policies and Proceed
- Cash handling and card sales using a POS system
- Greeted customers and offered assistance selecting merchandise, finding accessories, and completing purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Informed customers of promotions to increase sales productivity and volume.
ZARAChermside, QLD
Sales Consultant
03.2017 - 10.2017
Job overview
- Deliver and maintain high customer care standards
- Contributing to the overall presentation of the store (including unpacking & setting up new stock & general cleaning)
- Housekeeping tasks to upkeep store presentation standards Work efficiently while juggling multiple tasks in a high-pressure environment.
- Unlimited energy and ability to keep each day fun, motivational, and inspiring for our customer
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained stockroom and new stock delivery to ensure that stockroom is organized and well laid out at all times and ensured easy access to stock
- Maintained organized, presentable merchandise to drive continuous sales.
Education
Torrens University AustraliaBrisbane, QLD
Bachelor of Arts from Communication Design
01.2025
University Overview
Muslim Girl CollegeMauritius
High School Diploma
01.2017
University Overview
Skills
- Attention to Detail
- Motivated team player
- Skilled problem solver
- Employee training
- Customer Relations
- Dispatching procedures
- Good Telephone Etiquette
- Excellent Communication
- Schedule Coordination
- Computer Skills
- Analytical and Critical Thinking
- Retail merchandising specialist
- Fluent in french, creole, English
Certification
NAPOLEON PERDIS CERTIFICATE IN FASHION, GLAMOUR AND BRIDAL MAKEUP ARTISTRY
Napoleon perdis
Brisbane
2013
CERTIFICATE II FLIGHT OPERATIONS – CABIN CREW
Aviation Australia
Brisbane
2010
CERT 3&4 COMMUNITY SERVICES
Tafe
Perth, WA
2009
Timeline
Dispatch Operator
Blacklane
04.2020 - 03.2023
Customer Service Concierge
Blacklane
09.2019 - 04.2020
Customers Service Consultant
Toll Transation
09.2018 - 02.2019
Sale Assistant
T.M.Lewin
07.2018 - 08.2019
Vm Stylist
Myer
04.2018 - 07.2018
Sales Consultant
ZARA
03.2017 - 10.2017
Sales Assistant
Myer
11.2015 - 04.2018
Torrens University Australia
Bachelor of Arts from Communication Design
Muslim Girl College
High School Diploma
NAPOLEON PERDIS CERTIFICATE IN FASHION, GLAMOUR AND BRIDAL MAKEUP ARTISTRY
Napoleon perdis
Brisbane
2013
CERTIFICATE II FLIGHT OPERATIONS – CABIN CREW
Aviation Australia
Brisbane
2010
CERT 3&4 COMMUNITY SERVICES
Tafe
Perth, WA
2009
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