Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
OperationsManager

Premal Shah

Australia

Summary

Proactive professional with a strong background in driving process improvement initiatives, developing and motivating teams, and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance. Able to quickly analyze and adapt to changing business conditions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

CEVA Logistics Inc.
11.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Operations Manager

Mainfreight Logistics
08.2019 - 11.2024
  • Collaborated with stakeholders to develop long-term strategic plans for growth.
  • Utilized problem-solving skills to anticipate potential risks or obstacles within the organization.
  • Developed and implemented effective strategies to reduce costs while maintaining quality standards.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
  • Generated reports on client performance metrics for upper management review.
  • Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
  • Monitored and reported on key performance indicators to ensure efficient operations.

Education

Masters of Accounting - Accounting

Southern Cross University
12.2010

Skills

  • Team Leadership

  • Operations Management

  • AMR (Automation) Implementation

  • Problem-Solving

  • Policies and procedures implementation

  • Bonded Warehouse Move

Accomplishments

  • Reduced operational expenses by 12% by streamlining branch operations.
  • Keep Labour cost under 33% to the hotel revenue.
  • Increase Gross Margin from 12% to 23%.
  • Provide 100% KPI across all the activates for over 8 months.
  • Cost per line reduced from $9.40 to $5.60.


Certification

  • Forklift License
  • Order picker License

Languages

Hindi
Native or Bilingual

Timeline

Operations Manager

CEVA Logistics Inc.
11.2024 - Current

Operations Manager

Mainfreight Logistics
08.2019 - 11.2024

Masters of Accounting - Accounting

Southern Cross University

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Premal Shah