PREM CHANDU BANDA
Holmview,QLD
Summary
IT professional with over 3 years of experience across enterprise IT support, system administration, and SOC operations. Skilled in networking, Linux, Windows Server, and cloud platforms with expertise in incident response, network resilience, and infrastructure automation. Proven ability to lead projects, manage critical infrastructure, and mentor technical teams. Adept at working in large-scale operations with strong troubleshooting, security, and process improvement skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Networks and Systems Engineer
Axiom Technologies
Brisbane, QLD
08.2025 - Current
- Plans, develops, deploys, tests and optimises network and system services, taking responsibility for configuration management and overall operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.
- Analysing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
- Researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance
- Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems
- Providing specialist skills in supporting and troubleshooting network problems and emergencies
- Installing, configuring, testing, maintaining and administering new and
upgraded networks, software, database applications, servers and workstations - Providing network programming in support of specific business needs and requirements.
- Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions.
- Monitoring network traffic, activity, capacity and usage to ensure continued integrity and optimal network performance.
- Monitored network performance to identify and resolve connectivity issues promptly.
- Assisted in configuring and maintaining routers, switches, and firewalls.
IT Support Specialist /IT Systems Administrator
Hands On People
Brisbane, QLD
04.2025 - 07.2025
- Provided end-to-end IT support for 200+ users across multiple offices.
- Administered Active Directory, Azure AD, and SharePoint with delegated permissions.
- Managed Office 365 mail migrations, ensuring minimal user disruption.
- Implemented PowerShell automation for provisioning, reporting, and mailbox moves.
- Enforced GPO policies for device hardening and compliance.
- Rolled out Zero-Trust Security via Intune MDM, improving endpoint posture.
- Conducted quarterly cybersecurity reviews, identifying and remediating vulnerabilities.
- Assisted in the installation and maintenance of IT systems, ensuring optimal performance and reliability.
- Provided technical support to users, resolving issues related to software and hardware configurations.
- Responded promptly to support tickets, achieving high levels of customer satisfaction through effective communication.
- Partnered with global IT teams for cross-region modernization efforts.
- Mentored junior staff, creating knowledge base documents for onboarding.
- Coordinated with HR on offboarding access audits, ensuring compliance.
End User Computing
WAGO
Melbourne, VIC
09.2024 - 04.2025
- Led Windows 11 deployment to 1,400 endpoints, reducing downtime through phased rollout.
- Provided application compatibility fixes for critical business software.
- Automated deployment verification using PowerShell health checks.
- Delivered training workshops and created user documentation.
- Reduced helpdesk ticket backlog by 25% via prioritization improvements.
- Deployed 3CX VoIP solutions, including call routing, voicemail, and user provisioning.
- Conducted endpoint vulnerability scans, patching critical CVEs.
SOC Analyst (Internship)
Logitrain
North Melbourne, VIC
07.2024 - 09.2024
- Monitored security alerts via SIEM tools (Splunk/ELK), escalating high-priority events.
- Conducted log analysis across servers, endpoints, and firewalls to detect malicious activity.
- Assisted with threat intelligence reports, summarizing daily/weekly incident patterns.
- Investigated phishing and malware incidents, escalating with containment steps.
- Improved SIEM alert rules, reducing noise and enhancing visibility.
- Documented SOC incident workflows to ensure consistent response between shifts.
- Participated in tabletop exercises simulating ransomware and insider threat incidents.
- Supported vulnerability scans and patch tracking with security engineers.
Systems Support
Amalfi Pasta And Pizza
Melbourne, VIC
01.2023 - 07.2024
- Supported enterprise VoIP migration (RingCentral) across desktop and mobile devices.
- Evaluated LAN/WAN readiness and provided upgrade recommendations.
- Developed knowledge base articles for recurring IT issues.
- Supported patch compliance for the Windows 11 readiness project.
- Assisted with cybersecurity audit, documenting findings for leadership.
- Collaborated with vendors for driver and firmware sourcing.
- Delivered user onboarding training for collaboration tools and VoIP systems.
Education
Bachelor of Science - Information Technology
Federation University Australia
VIC12-2023
Skills
- Networking & Infrastructure: TCP/IP, OSPF, BGP, VLANs, Cisco Enterprise Equipment, VPNs, Firewalls, Wireless Networks, Performance Monitoring
- Systems Administration: Linux (Advanced), Windows Server, Active Directory, Azure AD, Office 365, Intune/MDM, Group Policy (GPO), SharePoint
- Security & SOC Expertise: SIEM Monitoring, Threat Detection, Log Analysis, Vulnerability Scanning, Endpoint Protection, Incident Response, Compliance Frameworks (ISO/NIST)
- Cloud & Automation: Azure Cloud, M365 Admin Center, Intune Policies, PowerShell Scripting, Endpoint Hardening, Remote Monitoring Tools
- Professional Competencies: Project Leadership, Technical Mentorship, Cross-Regional Collaboration, Process Optimization, Documentation, ITIL Service Management
Accomplishments
- Successfully led Windows 11 rollout to 1,400+ endpoints with zero major outages.
- Implemented a Zero-Trust Security Framework across 200+ devices, increasing compliance scores by 35%.
- Supported SOC monitoring and incident response at Logitrain, reducing false positives by 20% through rule tuning.
- Partnered on a cloud migration to Azure, cutting infrastructure costs by 25% while boosting system availability.
- Designed automation scripts in PowerShell, reducing manual admin workload by over 40 hours monthly.
Certification
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification – IT Service Management
- Advanced Troubleshooting & System Optimization – Microsoft
- Azure Fundamentals (Self-study)
- Cybersecurity Fundamentals (Logitrain Training Program)
- (Currently pursuing CCNA/CCNP)
Timeline
Computer Networks and Systems Engineer
Axiom Technologies
08.2025 - Current
IT Support Specialist /IT Systems Administrator
Hands On People
04.2025 - 07.2025
End User Computing
WAGO
09.2024 - 04.2025
SOC Analyst (Internship)
Logitrain
07.2024 - 09.2024
Systems Support
Amalfi Pasta And Pizza
01.2023 - 07.2024
Bachelor of Science - Information Technology
Federation University Australia