Prem Kumar Bandam
Salisbury,Australia
Summary
Highly experienced IT Support professional with a track record of delivering exceptional 1st-level ICT support to large internal user bases. Proficient in managing desktop and business-critical systems, providing user administration via Active Directory, and ensuring compliance with ITIL practices. Strong commitment to maintaining confidentiality of sensitive information and adept at incident and service request management. Excellent communicator skilled in managing high-pressure situations and delivering outstanding customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSA Group
Adelaide, South Australia
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
- Identified and maximized sales opportunities, and increased customer retention rates.
Customer Service & Administration Coordinator
B1 Hub Australia Pty Ltd
Adelaide, South Australia
11.2021 - 10.2022
- Supervised daily office functions, ensuring organized operations
- Coordinated schedules, meetings, and company events
- Handled inquiries via phone, email, in person
- Managed data entry processes to uphold data accuracy
- Prepare and distribute various reports, presentations, memos, and legal documents
- Maintained strong relationships with clients and vendors
- Delivered administrative assistance to team members
- Prepared comprehensive reports for compliance purposes
- Collaborated with major distributors to secure competitive quotes
- Managed office supplies inventory and placed orders when necessary.
- Designed forms and templates used throughout the organization.
Customer Service Agent
Universal Financials Pty Ltd
Hyderabad, India
08.2017 - 06.2018
- Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed high volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Implemented services to assist the company in maintaining exceptional client service ratings on external audits.
Education
Master of Information and Communications Technology -
University of Sunshine Coast
Melbourne, VIC04-2021
Bachelors - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
India04-2017
Skills
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Data Collection
- Schedule mastery
- Technical Support
- Critical Thinking
- Report Preparation
- Problem-solving abilities
- Product and service solutions
- Microsoft Excel
Certification
- South Australian Driver's License - car
- Permanent Resident
- Vaccinated (covid-19)
- National Police Check (NPC)
- Working with Children Check (WWCC)
Availability
- Available 7 days a week, including public holidays.
References
References available upon request.
Timeline
Customer Service Representative
TSA Group
10.2022 - Current
Customer Service & Administration Coordinator
B1 Hub Australia Pty Ltd
11.2021 - 10.2022
Customer Service Agent
Universal Financials Pty Ltd
08.2017 - 06.2018
Master of Information and Communications Technology -
University of Sunshine Coast
Bachelors - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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