Prerna Goswami
Melbourne,VIC
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Strong communication, negotiation skills with critical attention to detail and interpersonal skills that allow effective team working. Knowledge and understanding of key finance procedures, motor trade processes and business management. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Manager Finance and Insurance
Trivett Automotive
05.2022 - 07.2024
- Proactive and consistent introduction of Finance, Insurance, Aftermarket products to all customers
- Ensured all avenues of finance/ insurance/ aftermarket are explored to maximize customer satisfaction and opportunity for income generation
- Prepared, submitted and settled all finance applications and liaised with financiers to achieve positive outcome
- Demonstrated highest level of customer service and maintained strong relationships with customers and dealer partners.
- Achieved 33%-40% Finance Penetration results on a monthly basis across 4 dealerships. Worked closely with sales departments to drive results
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Completed administrative procedures including receipts/refunds of payment to maintain accuracy and compliance
- Maintained high level of finance product knowledge including application process for different lenders and their requirements based on consumer and commercial customers
Sales Representative Used Cars
Melbourne City Toyota
09.2018 - 05.2022
- Achieved sales targets month to month and sold the ancillary products of finance, aftermarket, warranties as a complete package
- Able to establish relationships over the phone quickly and efficiently in a high pressure environment
- Able to work through the compliance framework
- Worked with the customer to find the right product for them and giving confidence in the product in Face to Face sales process and over the phone
- Setting appointments and presenting the product in the best professional manner
- Negotiated and closed deals with customers on price, trade ins, accessories, finance
- Ensuring the delivery of the vehicle in accordance to company standards
- Provided extensive After-sales service
Receptionist
Marsh & McLennan Companies
08.2018 - 08.2018
- Answered visitors queries about the company and directed visitors to their destinations
- Worked with ESM to arrange and reschedule meetings, prepare reports, data entry and mail
- Dealt with daily operations ensuring upkeep of conference rooms, setting appointments, answering phone calls with queries and bookings on multi line phones
Director & Promoter
M/S Wits and Brains Solutions Pvt ltd
01.2014 - 12.2016
- Developed the business idea and Incorporated 'Wits and Brains Solutions Private Limited' as Director of the company
- Lead a team of 8 members for establishing the infrastructure of the company and daily operations
Education
Accounting And Finance
London School Of Business & Finance
BA (Hons) - Economics and Social Studies
University Of Manchester, United Kingdom
07-2013
Skills
- Salesforce
- Op2ima
- Era Power
- Era Net
- Negotiation
- Time management
- Issue resolution
- Documentation proficiency
- Risk assessment and management
- Data confidentiality
- Financial management
- Policy implementation
- Customer service
- Regulatory compliance
- Decision-making
Current Accreditations
- Subaru Financial Services (Fintech Solutions Lightning)
- Angle Auto Financial Services
- Volkswagen Financial Services
- Liberty Financial Services
- Student Member of the Association of Certified Chartered Accountants
Certification
1) Certificate IV in Finance and Mortgage Broking
2) Certificate of Membership- Australian Financial Complaints Authority
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Business Manager Finance and Insurance
Trivett Automotive
05.2022 - 07.2024
Sales Representative Used Cars
Melbourne City Toyota
09.2018 - 05.2022
Receptionist
Marsh & McLennan Companies
08.2018 - 08.2018
Director & Promoter
M/S Wits and Brains Solutions Pvt ltd
01.2014 - 12.2016
Accounting And Finance
London School Of Business & Finance
BA (Hons) - Economics and Social Studies
University Of Manchester, United Kingdom
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