Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Preson Gurung

Alawa,NT

Summary

Passionate Night Auditor dedicated to creating positive, memorable guest experiences. Skilled in handling guest concerns with care, streamlining late-night operations, and ensuring every interaction feels personal and welcoming. Known for maintaining accuracy behind the scenes, while always putting guest comfort first.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Night Auditor

Hilton Darwin
Darwin, NT
10.2024 - Current
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Responded to customer inquiries regarding hotel services, reservations, directions.

Night Public Area Attendant

Hilton Darwin
Darwin, NT
08.2023 - 12.2024
  • Reported any maintenance issues or damages to management promptly.
  • Adhered to all safety policies including proper use of chemicals and equipment.
  • Conducted routine inspections of all public areas to identify potential hazards.
  • Provided assistance to guests with luggage when needed.
  • Ensured compliance with all health codes regarding sanitation standards.
  • Demonstrated commitment to providing excellent customer service at all times.
  • Provided information about services offered by the hotel upon request.
  • Followed safety processes for all manual and electric cleaning equipment.

Education

Bachelor of Information Technology - Cyber Security

Charles Darwin University
Darwin, NT

Skills

  • Collaboration and teamwork
  • Customer service excellence
  • Problem solving techniques
  • Network security management
  • Incident response planning
  • Daily reporting practices
  • Reservation processing systems
  • Safety compliance procedures
  • Data analysis skills
  • Regulatory compliance expertise

Accomplishments

  • Team Member of the Month July 2024, Hilton Darwin

Certification

  • First aid and CPR certificate
  • RSA
  • Food handling
  • National police check
  • Ochre card

Timeline

Night Auditor

Hilton Darwin
10.2024 - Current

Night Public Area Attendant

Hilton Darwin
08.2023 - 12.2024

Bachelor of Information Technology - Cyber Security

Charles Darwin University

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Preson Gurung