Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Professional Memberships
References
Timeline
Generic

Pressely Manoj

MANOR LAKES,VIC

Summary

Dynamic operations leader with a proven track record at Ransford College, excelling in training delivery and team leadership. Spearheaded continuous improvement initiatives, enhancing student engagement and retention. Proficient in data analysis and project management, I foster stakeholder engagement to drive successful outcomes in academic operations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Head of Operations

Ransford College
07.2023 - Current
  • The role involves planning, scheduling and management of all academic operations activities of the college, leading academic activities including review of learning resources, monitoring training delivery, reviewing existing systems and continuous improvement, planning and conduct of professional development and management of LMS/SMS and associated systems
  • Design, and support team with project plans, and outline the materials needed to bring proposed projects to completion in the best interest of the business
  • Responsible for student enrolments & onboarding
  • Scheduling and coordinating of all training including schedules
  • Collect, compile and report result of evaluation, attendance and training data
  • Conduct commencement and end of course administration checks
  • Review and monitor all training delivery to ensure it meets all relevant standards and that it is appropriate to Industry requirements
  • Review systems, policies, and practices to ensure continuous improvement across all areas of delivery, management and administration to ensure best practice
  • Develop and maintain effective student record management systems, which ensure the confidentiality of program participants and meet the requirements of the regulatory framework standard
  • Ensure high standard of service delivery to students/trainees by providing detailed program information, efficient enrolment procedures, quality monitoring, counselling, and support
  • Plan, schedule and either conduct or oversee Assessment validation
  • Marketing reviews (including website and social media)
  • Monitor student progress and funding claims on a regular basis
  • Manage day to day operations of all classroom cohorts onsite and offsite
  • Lead and manage a team to provide best outcomes for learners
  • Achieve student retention through active learner support
  • Oversee the management of campus resources
  • Assess the performance of direct reports against agreed KPIs, and manage, coach and support staff to ensure targets are met or exceeded

Trainer & Assessor

Greystone College
Melbourne, Victoria
02.2023 - 07.2023
  • The role involved delivery of training to international student cohort in Leadership & Management at Certificate IV and Diploma levels
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Documented attendance, grades and other metrics for all classes, finalise outcomes in accordance with program timelines
  • Provided effective feedback to students and evaluate, communicate and report student progress in a timely manner
  • Participated in validation of assessment

Trainer & Assessor

Tr4ainRight
01.2023 - 07.2023
  • The role involves delivery of training to international student cohort in Leadership & Management at Certificate IV and Diploma levels
  • Delivery of dynamic learning programs to maximise student engagement, participation, and completion
  • Develop and maintain lesson plans, deliver training packages
  • Document attendance, grades and other metrics for all classes, finalise outcomes in accordance with program timelines
  • Provide effective feedback to students and evaluate, communicate and report student progress in a timely manner
  • Participate in validation of assessment
  • Maintain a current Trainer Assessor Profile including Professional Development

Trainer & Assessor

Nova Institute of Technology
10.2022 - 12.2022
  • The role involves delivery of training to international student cohort in Leadership & Management at Certificate IV and Diploma levels
  • Delivery of dynamic learning programs to maximise student engagement, participation, and completion
  • Develop and maintain lesson plans, deliver training packages
  • Document attendance, grades and other metrics for all classes, finalise outcomes in accordance with program timelines
  • Provide effective feedback to students and evaluate, communicate and report student progress in a timely manner
  • Participate in validation of assessment
  • Maintain a current Trainer Assessor Profile including Professional Development

Trainer & Assessor

Veritas Institute Australia
04.2022 - 09.2022
  • The role involves delivery of training to international student cohort in Leadership & Management at Certificate IV and Diploma levels
  • Delivery of dynamic learning programs to maximise student engagement, participation, and completion
  • Develop and maintain lesson plans, deliver training packages
  • Document attendance, grades and other metrics for all classes, finalise outcomes in accordance with program timelines
  • Provide effective feedback to students and evaluate, communicate and report student progress in a timely manner
  • Participate in validation of assessment
  • Maintain a current Trainer Assessor Profile including Professional Development

Senior Manager/Bus. Development & Sales Planning

Etisalat
, UAE
09.2014 - 10.2019
  • Company Overview: Etisalat (www.eand.com) is the largest telecom service provider in the GCC with a consolidated net revenue of AED 52.2 billion
  • It provides innovative solutions and services to 149 million subscribers in 16 countries across the Middle East, Asia and Africa
  • The role involved development and implementation of a strategy to achieve yearly sales targets, managing business intelligence, providing insights from data analysis to Senior Executives and engagement with internal and external stakeholders to ensure timely delivery of key ICT & Digital projects
  • Develop sales strategy, target phasing and billing plan to align with sales quota
  • Cultivate sales growth and expansion by spearheading a healthy sales funnel, identifying opportunities for growth and partnering with the business development team to surpass goals
  • As Subject Matter Expert, advise the leadership team in matters related to Digital Transformation, Automation initiatives, Regulatory compliance, Business Process optimisation
  • Etisalat (www.eand.com) is the largest telecom service provider in the GCC with a consolidated net revenue of AED 52.2 billion
  • It provides innovative solutions and services to 149 million subscribers in 16 countries across the Middle East, Asia and Africa
  • Integral in consistently achieving revenue targets every year during tenure with an average 9% YoY growth
  • Drove the delivery and billing of large-scale ICT projects valued at between 100 M A$ and 180 M A$ annually
  • Steered the successful roll-out of Dynamics CRM, migrating data with 100% accuracy, eliminating stale data and increasing sales funnel reliability to 95%

Manager/Sales Planning

Etisalat
, UAE
09.2012 - 08.2014
  • The role involved development and implementation of a strategy to achieve yearly sales targets, providing insights from data analysis to Senior Executives and maintaining a reliable & healthy sales funnel
  • Develop sales strategy, target phasing and billing plan to align with sales quota
  • Cultivate sales growth and expansion by spearheading a healthy sales funnel
  • Engage with internal & external stake holders on complex projects
  • Steered and grew a strong sales funnel valued at more than 700 M A$
  • Ensured that operations aligned strictly with regulations, applicable laws, and best practices
  • Led efforts to compile and analyse complex sales data and forecast quarterly and year-end achievements

Sales Coordinator

Etisalat
, UAE
09.2008 - 10.2012
  • The role was to assist the Sales head to formulate and implement a sales strategy, identify and pursue key opportunities from the sales funnel, analyse and report performance and manage customer retention
  • Assist Regional Sales Head to conceptualise and implement a growth-focused sales strategy
  • Advance company objectives by establishing sales targets and forecasts
  • Analyse revenue and VOA performance and report to Sales Head and Vertical Heads
  • Saved multiple millions by completing 90% mobile registrations within a tight deadline with zero violations
  • Maximised customer retention and repeat business by directing various retention initiatives

Regulatory Associate

Aurora Pharmaceuticals
Sydney, Australia
01.2007 - 12.2008
  • Organized and submitted company forms and regulatory documents.
  • Obtained and distributed updated information regarding domestic or international laws, guidelines and standards.
  • Prepared submissions to health authorities in accordance with applicable requirements.
  • Identified areas of non-compliance with relevant regulatory standards and provided corrective actions where necessary.
  • Analyzed information from various sources such as scientific literature and industry publications.
  • Participated in technical file review processes prior to submitting documentation for approval by government agencies.
  • Gathered and analyzed scientific data to formulate explanations and arguments for regulatory authorities.

Chief Supervisor/Network

Etisalat
, UAE
01.1998 - 12.2007
  • Maintained positive relationships with internal stakeholders at all levels of the organization.
  • Resolved conflicts between team members in a timely manner.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Identified areas of improvement in operational processes, providing solutions where necessary.
  • Implemented quality control measures, significantly reducing error rates.
  • Managed team of 11 employees, ensuring high productivity and quality standards were met.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.

Education

Graduate Diploma of Management -

Elite College Australia
NSW, Australia
05.2022

Diploma of Leadership & Management -

Sydney Business & Technology College
Sydney, NSW
01.2022

Diploma of Information Technology -

Sydney Business & Technology College
Sydney, NSW
01.2022

Cert IV in Training & Assessment - TAE40116

Victoria University
Melbourne, Australia
10.2021

AWS Certified Cloud Practitioner - Information And Communication Technology

AWS Training & Certification
Melbourne, VIC
01.2021

MBA – Master of Business Administration -

Sikkim Manipal University
India
01.2013

Advanced PG diploma - Computer Apps

NICT
India
01.1997

Bachelor of Social Science -

Osmania University
India
01.1990

Skills

  • Training delivery
  • Team leadership
  • Regulatory compliance
  • Policy development and enforcement
  • Systems implementation
  • Continuous improvement
  • Automation & Digital Transformation
  • Proficiency in MS Office, Dynamics
  • Data analysis & Forecasting
  • Resource management
  • Performance evaluation
  • Project management
  • Conflict resolution
  • Stakeholder engagement
  • Communication
  • Student Management Systems, LMS
  • LLMs, Gnerative AI & AI Tools

Certification

  • Certified Practicing Manager (Instutute of Leders & Managers, Australia)
  • Graduate Diploma of Management, Elite College Australia, NSW, 05/22
  • Diploma of Leadership & Management, Sydney Business & Technology College, 22
  • Diploma of Information Technology, Sydney Business & Technology College, 22
  • Cert IV in Training & Assessment (TAE40116), Victoria University, Melbourne, 10/21
  • Master of Business Administration, Sikkim Manipal University, India, 13
  • Advanced PG diploma in Computer Apps, NICT, India, 97
  • Bachelor of Social Science, Osmania University, India, 90

Languages

English
Professional
Malayalam
Limited

Professional Memberships

  • Member, Australian Computer Society
  • Member, Institute of Leaders & Managers ANZ

References

References available upon request.

Timeline

Head of Operations

Ransford College
07.2023 - Current

Trainer & Assessor

Greystone College
02.2023 - 07.2023

Trainer & Assessor

Tr4ainRight
01.2023 - 07.2023

Trainer & Assessor

Nova Institute of Technology
10.2022 - 12.2022

Trainer & Assessor

Veritas Institute Australia
04.2022 - 09.2022

Senior Manager/Bus. Development & Sales Planning

Etisalat
09.2014 - 10.2019

Manager/Sales Planning

Etisalat
09.2012 - 08.2014

Sales Coordinator

Etisalat
09.2008 - 10.2012

Regulatory Associate

Aurora Pharmaceuticals
01.2007 - 12.2008

Chief Supervisor/Network

Etisalat
01.1998 - 12.2007

Graduate Diploma of Management -

Elite College Australia

Diploma of Leadership & Management -

Sydney Business & Technology College

Diploma of Information Technology -

Sydney Business & Technology College

Cert IV in Training & Assessment - TAE40116

Victoria University

AWS Certified Cloud Practitioner - Information And Communication Technology

AWS Training & Certification

MBA – Master of Business Administration -

Sikkim Manipal University

Advanced PG diploma - Computer Apps

NICT

Bachelor of Social Science -

Osmania University

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