Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preston Wilson

Penrith,NSW

Summary

Result-driven professional with over 6 years of experience in fast-paced retail environments, excelling in both in-person and phone-based customer communication. Expertise in sales and service delivery, ensuring customer satisfaction and product alignment with client needs. Currently seeking to expand business management skills with a focus on overseeing branch operations for the MMEM group, including front and back-of-house duties. Senior team member at Rebel Sport, leveraging extensive knowledge to train and support new staff, ensuring smooth integration and understanding of business practices. Eager to build on past success, acquire new skills, and contribute to a multidisciplinary team.

Overview

7
7
years of professional experience

Work History

Graduate Program Cadet

Metal Manufactures Electrical Merchandising
04.2024 - Current
  • Built and maintained strong relationships with customers through daily interactions, ensuring long-term satisfaction and repeat business.
  • Delivered exceptional service over the phone and in-person, addressing inquiries and resolving issues efficiently.
  • Provided timely and informed product recommendations by liaising with suppliers to meet customer needs.
  • Collaborated effectively with team members, seeking guidance when necessary to ensure customer satisfaction and operational efficiency.
  • Focused on developing lasting customer relationships by understanding their needs and exceeding expectations.
  • Demonstrated strong adaptability by managing multiple tasks simultaneously, balancing customer service needs with operational responsibilities.

Retail Team Member

Rebel Sports
10.2018 - Current
  • Assisted customers on the sales floor by offering product recommendations, highlighting key product benefits, and resolving inquiries to drive sales and enhance customer experience.
  • Thrived in a fast-paced, team-oriented environment, consistently learning new skills to support various store operations including sales floor, back-of-house duties, and online sales departments.
  • Used product knowledge to inform and educate customers and staff, improving product understanding and increasing sales potential.
  • Completed 6 years of service with the company, gaining extensive experience in customer-focused roles, contributing to positive Net Promoter Scores and consistently meeting hourly sales targets.
  • Utilised strong communication skills to enhance customer satisfaction through both in-person and phone interactions.

Peer Mentor

Blue Datto Foundation
04.2018 - 09.2021
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program's activities and discussions.
  • Provided ongoing support and guidance to newly employed Peer Mentors, assisting them in adapting to and navigating the classroom environment.

Education

Bachelor of Business -

University of Technology Sydney
Sydney, NSW
01-2023

Skills

  • Effective communication skills
  • Strong time management
  • Relationship building
  • Exceptional teamwork abilities
  • Customer satisfaction

Timeline

Graduate Program Cadet

Metal Manufactures Electrical Merchandising
04.2024 - Current

Retail Team Member

Rebel Sports
10.2018 - Current

Peer Mentor

Blue Datto Foundation
04.2018 - 09.2021

Bachelor of Business -

University of Technology Sydney
Preston Wilson