Pretty Sapkota
Melbourne,VIC
Summary
A mature student focused and driven with over four years of experience, currently working as a Legal Assistant. Demonstrates a strong work ethic and proven expertise in case management support. Skilled at consistently meeting deadlines, and delivering accurate, high-quality work. Additionally, contributes to the Woolworths Online team, showcasing strong customer service support and strong multitasking abilities. Persistent, resourceful, and solutions-focused, with excellent research and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Legal Assistant
Emigrate Lawyers
Melbourne, VIC
09.2024 - Current
- Maintained client confidentiality in all matters.
- Greeted clients upon arrival at office and provided assistance as needed.
- Answered phones promptly while providing courteous customer service.
- Ensured that all paperwork was properly filed according to established procedures.
- Handled telephone calls, meeting plans and conference organization requirements.
- Drafted motions, briefs and other legal documents.
Cashier
Woolworths Watervale
Melbourne, Vic
10.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Dessert Server
Project Acai
Melbourne, VIC
06.2024 - 10.2024
- Greeted customers and provided menu information.
- Assisted with setting up tables for Acai service.
- Verified that all orders were accurate before serving to customers.
- Ensured compliance with food safety regulations and health codes standards.
- Cleaned and organised the Acai station at the end of each shift.
Cashier
BWS
Melbourne, VIC
02.2024 - 08.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Fast Food Worker
Hungry Jacks
Melbourne, VIC
11.2020 - 09.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
Education
Bachelor of Psychological Sciences -
Swinburne University of Technology
Melbourne, VIC12-2025
Certificate IV - Mental Health
Swinburne University of Technology
Melbourne, VIC09-2024
Primary & Secondary School -
Gilson College
Melbourne, VIC12-2022
Skills
- Client Support
- Writing and editing
- Legal writing
- Scheduling/Planning
- Policy Adherence
- Appointment Scheduling
- Client confidentiality
- Problem-Solving
- Multitasking and Organization
- Paperwork Processing
- Microsoft Excel
- Retail sales customer service
- Critical Thinking
- Flexibility
- Cash Handling
- Customer Service
- Workplace Safety
Accomplishments
- Sportsmanship Award 2019
- Bronze Behaviour Award 2021
- Silver Behaviour Award 2020
Certification
Cert IV Mental Health
Cert I Hospitality
RSA
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Legal Assistant
Emigrate Lawyers
09.2024 - Current
Dessert Server
Project Acai
06.2024 - 10.2024
Cashier
BWS
02.2024 - 08.2024
Cashier
Woolworths Watervale
10.2021 - Current
Fast Food Worker
Hungry Jacks
11.2020 - 09.2021
Bachelor of Psychological Sciences -
Swinburne University of Technology
Certificate IV - Mental Health
Swinburne University of Technology
Primary & Secondary School -
Gilson College
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