Primrata Sornmai
Kirrawee,NSW
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details.
Hardworking and passionate job seeker with strong organizational and multitask skills eager to secure entry-level in support worker position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Cashier
Pasta Pantry
06.2022 - 06.2023
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Used POS system to enter orders, process payments and issue receipts.
Cooker
Macelleria
11.2015 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Education
TAFE
Kogarah NSW 02.2024 - 08.2024
Sydney School of Business&Technology
Burwood NSW 06.2017 - 07.2019
Evolution Hospitality Institute
06.2015 - 06.2017
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Customer Assistance
Reliable and Responsible
Microsoft Office
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
TAFE
02.2024 - 08.2024
Customer Service Cashier
Pasta Pantry
06.2022 - 06.2023
Sydney School of Business&Technology
06.2017 - 07.2019
Cooker
Macelleria
11.2015 - 03.2022
Evolution Hospitality Institute
06.2015 - 06.2017
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