Princess Espinoza
Rooty Hill,NSW
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Mercure Hotel
08.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize the quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
Mercure Hotel
03.2023 - 08.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pretreated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies, and requested guest supplies.
Bank Teller
Chinabank Corporation
09.2018 - 01.2023
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Graduate of Diploma Management (Learning) - Business Management
Lead College
Haymarket, NSW04.2025
Bachelor of Science - Financial Management
Wesleyan University-Philippines
Cabanatuan City06.2018
Skills
- Room Turnover
- Microsoft Office
- Customer Service
- Organize Work Schedules
- Performance Evaluations
- Balancing ATM Machines
- Signature Verification
- Cash Counting
- Money Handling
- Reconciling Cash Drawers
- Sorting and Filing
Timeline
Housekeeping Supervisor
Mercure Hotel
08.2023 - Current
Housekeeping Room Attendant
Mercure Hotel
03.2023 - 08.2023
Bank Teller
Chinabank Corporation
09.2018 - 01.2023
Graduate of Diploma Management (Learning) - Business Management
Lead College
Bachelor of Science - Financial Management
Wesleyan University-Philippines
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