Prinsa Thapa
Rivervale,WA
Summary
Professional retail and hospitality worker prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing store needs. Proficient in point-of-sale systems and inventory control.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Compass Group
10.2023 - Current
- Used POS system to process sales, returns, refunds.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
Front of House Employee
Hermanos En Cantina
07.2023 - 10.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Managed phone orders, taking orders for dine ins, incoming drinks
Cleaner
Ocs Cleaning Service
07.2023 - 08.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Intern
The School of Coffee Beans
02.2023 - 04.2023
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Supported store operations by effectively managing opening and closing procedures when required.
- Assisted in training new staff members, providing coaching on proper techniques and company policies.
- Participated in regular team meetings, contributing ideas for improving store operations or addressing challenges faced within the workplace setting.
- Collaborated with coworkers to maintain a positive work atmosphere conducive to excellent customer experiences.
- Maintained regular and consistent attendance and punctuality.
Retail Sales Assistant
Nawa Durga Wine Shop
05.2022 - 01.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelors of Business - Hospitality And Event Management
Stanley College
South Perth02-2027
High School Diploma -
Trinity International Secondary School
Kathmandu, Nepal04-2023
Skills
- Flexible schedule availability
- Upselling strategies
- Conflict resolution techniques
- Brand representation
- Retail transactions processing
- Store maintenance know-how
- Hospitality and accommodation
- Organization
- Staff support
- Complaint Handling
- Multitasking Abilities
- Problem-solving abilities
- Time management abilities
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Retail Assistant
Compass Group
10.2023 - Current
Front of House Employee
Hermanos En Cantina
07.2023 - 10.2024
Cleaner
Ocs Cleaning Service
07.2023 - 08.2024
Intern
The School of Coffee Beans
02.2023 - 04.2023
Retail Sales Assistant
Nawa Durga Wine Shop
05.2022 - 01.2023
Bachelors of Business - Hospitality And Event Management
Stanley College
High School Diploma -
Trinity International Secondary School
Similar Profiles
Saroj prasad sahSaroj prasad sah
Office cleaner at Compass GroupOffice cleaner at Compass Group
Charlotte RoanCharlotte Roan
Catering Supervisor at Compass GroupCatering Supervisor at Compass Group
Snidi RamSnidi Ram
Lounge Assistant at Compass GroupLounge Assistant at Compass Group