Printi Kc
Kogarah,Sydney
Summary
Motivated Barback knowledgeable about safe food handling, cleaning standards and restocking procedures. Always looking to learn more about wine, liquor and mixed drinks in order to better serve customers. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. ServSafe Certified. High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Bar Assistant
chopchop
Alinga Street, Canberra
08.2023 - 01.2024
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Processed credit card payments using point-of-sale systems.
- Followed company guidelines on responsible alcohol service practices.
- Answered questions about menu items and made recommendations when requested.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Poured wine, beer and cocktails for patrons.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Replenished bar glasses, garnishes and condiments.
- Maintained a professional attitude towards customers throughout their visit.
- Processed cash payments from customers accurately.
- Took food and drinks to bar and table customers.
- Cleaned up spills and brought replacement items to tables.
- Greeted guests with friendliness and professionalism.
- Checked identification for each person purchasing alcohol.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front of House Employee
stuffed
Casey, Canberra
06.2023 - 11.2023
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Organized menus and ensured they were properly stocked at each table.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Greeted customers and provided friendly customer service.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Resolved any customer complaints or issues promptly with professionalism.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Provided take-out services to customers who preferred to dine offsite.
- Informed customers of daily specials, menu items, and restaurant policies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed opening and closing duties such as counting money, organizing supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed payments on cash register and counted back bills and change to patrons.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Maintained safe food handling practices to prevent germ spread.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
rainbow
Placa Jaume, Barcelona
01.2020 - 06.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Adhered to company initiatives and achieved established goals.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Science - Information Technology
Wentworth
CanberraSkills
- Clearing Tables
- Facility Cleaning
- Glass Washing
- Ice Restocking
- Cleaning and Sanitation
- Payment Processing
- Cash Register Operation
- Table Setup
- Customer Service
- Safe Food Handling
- Cleaning
- Supply Restocking
- Food Running
- Guest Service
- Computer Skills
- [Language] Fluency
- Food Safety
- Time Management
Languages
Spanish
Full Professional
English
Full Professional
Catalan
Full Professional
nepali
Native/ Bilingual
hindi
Elementary
REFRENCE
Prashant bhandari( Head-Chef kogarah tavern)
+61410907817
kogarah.tavern@lewishotels.com.au
Timeline
Bar Assistant
chopchop
08.2023 - 01.2024
Front of House Employee
stuffed
06.2023 - 11.2023
Cashier
rainbow
01.2020 - 06.2023
Bachelor of Science - Information Technology
Wentworth
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