Priscila Amorim
Varsity Lakes
Summary
Professional retail/banking management professional with proven experience and confident in leading store operations and driving sales. Can bring expertise in customer service, staff rostering and training if needed coupled with organisation and problem solving skills. I'm a dedicated professional and skilled in working under pressure and adapting to new challenges.
Overview
14
14
years of professional experience
Work History
Store Manager
Academy Brand
01.2022 - Current
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Concession Supervisor
Forever New Clothing
10.2020 - 01.2022
- Strengthened inventory management processes by regularly reviewing stock levels.
- Maintained a clean pad and delivered a friendly customer service.
- Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
Casual Retail Assistant
Valley Girl
10.2019 - 03.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Bank Teller Management
Bank Bradesco S/A
01.2011 - 01.2017
- Organised armoured vehicle pickups
- Opening and closing of branches
- Reconciliation of ATMs
- Processed 25+ customer transactions per hour with attention to detail
- Assumed a management role in the absence of the manager and maintained bank’s normal operations and procedures
- Relief teller at various branches
- Sole charge of the local Court of Justice branch
- Counting and packaging currency and coins
- Protected bank operations by keeping information confidential
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Organized storage of excess currency securely in designated safes or vaults according to company guidelines.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined ATM operations with routine maintenance and troubleshooting efforts.
- Counted, verified and handled bank deposits and armoured car transactions.
Education
Degree -
Human Resources
Skills
- Problem-solving
- Customer service
- Store operations
- Training and mentoring
- Store opening and closing
- Mathematical aptitude
- Risk management
- Bank and safe deposits
- Accurate money handling
- Inventory management
- Cash management
- Retail inventory management
- Recruitment and hiring
- POS systems
Educationtrainingskills
- Degree in Human Resources
- Microsoft Word, Excel, Outlook, Internet Security Marketing, Sales and Account Management, Product launches
References
References on request.
Personal Information
Available: Full time
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Academy Brand
01.2022 - Current
Concession Supervisor
Forever New Clothing
10.2020 - 01.2022
Casual Retail Assistant
Valley Girl
10.2019 - 03.2020
Bank Teller Management
Bank Bradesco S/A
01.2011 - 01.2017
Degree -
Human Resources
Similar Profiles
TAJINDER KAURTAJINDER KAUR
STORE MANAGER at ACADEMY BRANDSTORE MANAGER at ACADEMY BRAND
Joana ArthurJoana Arthur
Store Manager at Academy BrandStore Manager at Academy Brand
Rebecca RobinsonRebecca Robinson
Part-time Sales Assistant at Academy BrandPart-time Sales Assistant at Academy Brand
Nelize CostaNelize Costa
Assistant Manager at Academy BrandAssistant Manager at Academy Brand
Dylan DauthDylan Dauth
Tiler at Gecko TilingTiler at Gecko Tiling