Summary
Work History
Skills
Education
Timeline
Generic
Priscila Helena Da Silva

Priscila Helena Da Silva

Bowen Hills,QLD

Summary

Friendly, reliable and detail-oriented professional with over 10 years' experience in customer service, reception, administration, and logistics support. Proven ability to manage bookings, resolve customer enquiries, process payments, and maintain accurate documentation in fast-paced, client-focused environments. Strong interpersonal and communication skills, with a calm and solution-based approach to handling client concerns. Adept at multitasking, data entry, and working both independently and within a team. Seeking to bring my strong administrative and customer service skills to a dynamic front-desk or claims support role

Work History

Ground Operations Agent

DHL Express
09.2022 - Current
  • Processing inbound and outbound freight at our depot according to DHL and regulatory standards, ensuring it meets cut-off deadlines;
  • Operating handheld RF scanners;
  • Carrying out occasional computer-based administrative tasks;
  • Helping out with additional tasks when required;
  • Preparing materials for shipment;
  • Collaborating with colleagues to achieve common goals.

Nail Technician

Self-employeed
04.2017 - 08.2022
  • Inventory management - Maintaining accurate stock levels, ensuring inventory is optimized for efficiency;
  • Strong communication and interpersonal skills to build rapport with clients, understand their needs, and provide excellent service;
  • Encountering challenges and finding solutions, whether it's addressing a technical issue or a client complaint;
  • Managing appointments, and meet deadlines effectively.

Receptionist

Isoorthographic Radiologia Odontológica
08.2015 - 02.2017
  • Greeting patients, answering phone calls, and providing information about radiology procedures and policies;
  • Booking appointments for various scan types, managing patient schedules, and handling cancellations;
  • Patient registration and data management;
  • Handling patient billing and managing insurance claims;
  • Assisting with general clerical tasks, including filing, scanning, and creating documents.

Skills

  • Customer Service & Client Support
  • Claims & Payment Processing
  • Reception & Appointment Management
  • Phone & Email Communication
  • Time Management & Multitasking
  • Problem Solving & Complaint Resolution
  • Data Entry & Documentation
  • Teamwork & Adaptability
  • Microsoft Office & Basic Systems
  • Attention to Detail

Education

Certificate II in Spoken and Written English -

Protea College

Diploma of Business Administration - undefined

Protea College

Timeline

Ground Operations Agent

DHL Express
09.2022 - Current

Nail Technician

Self-employeed
04.2017 - 08.2022

Receptionist

Isoorthographic Radiologia Odontológica
08.2015 - 02.2017

Certificate II in Spoken and Written English -

Protea College

Diploma of Business Administration - undefined

Protea College
Priscila Helena Da Silva