Priscilla Costa
Melbourne,VIC
Summary
Recognized for expertise in leading administration teams across various departments, programs, and campuses, optimizing customer service processes, and developing detailed analytical reports. Versatile and results-driven professional with extensive experience at AMES Australia and Melbourne Polytechnic, skilled in strategic stakeholder engagement to drive organizational success.
My goal is to foster building strong client relationships, driving operational efficiency, and providing effective team leadership.
Overview
21
21
years of professional experience
Work History
RAMP Agent
DNATA
Melbourne Airport
07.2022 - Current
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Used scanners to track parcel information, condition or receipt.
Administration Team Leader
Melbourne Polytechnic
Preston Campus
01.2018 - 06.2022
- Demonstrate initiative to support projects/ programs leading to positive client and reporting outcomes
- Supervise workloads of the administrative staff team and co-ordinate administrative activities
- Creation of templates eSTP, student groups and Markbook across site campuses/different programs eg: DFATS, Auslan, EAL and VCAL
- Liaise with JA as to the referral process for the SEE clients
- Facilitate site administration meetings and prepare minutes and run workshops bn the changes with contracts requirements
- Attend regularly Leadership, School Boards and Advisory Meetings
- Participate in the Strategic Financial Planning of the School
- Experience in audit preparation and contract evaluation, I ensure compliance with regulatory standards through meticulous attention to detail, and excellent organizational skills. I am adept at verifying policy alignment with educational regulations, and conducting internal reviews to identify and resolve discrepancies effectively.
Site Supervisor; Education
AMES Australia
Footscray Campus
01.2012 - 01.2017
- Rostered classes, room bookings, staff and teachers including arranging for emergency teachers at short notice
- Prepared reports for State and Federal Governments on enrolments, attendance, childcare and training delivery for all funded programs
- Provided detailed weekly reports to management
- Liaised with local communities to identify business development opportunities for training
- Negotiated to provide offsite training including attending the client’s site to complete student enrolments
- Consolidated and simplified childcare arrangements (provided as part of the AMEP course) into a single site
- This rectified the practice previously of using multiple sites with different pricing
- Negotiated a bulk rate and a bus service to save money and better service clients
- Served as the Facilities Manager for the site, liaising with Corporate Services on maintenance and addressing OHS issues
- Delivered general administrative services including preparing the minutes for management and student meetings and overseeing the ordering and maintenance of supplies
Coordinator Parent Returning to Work Program
AMES Australia
Melbourne
01.2007 - 01.2012
- I managed six administrative staff members, overseeing 20 teachers delivering various education programs. Rostered classes, room bookings, staff, and teachers, including arranging for emergency teachers at short notice.
- Prepared reports for state and federal governments on enrollments, attendance, childcare, and training delivery for all funded programs. Provided detailed weekly reports to management.
- Liaised with local communities to identify business development opportunities for training. Negotiated to provide offsite training, including attending the client’s site to complete student enrollments.
- Consolidated and simplified childcare arrangements, provided as part of the AMEP course, into a single site. This rectified the practice of previously using multiple sites with different pricing. Negotiated a bulk rate and a bus service to save money and provide better service to clients.
- Oversaw the introduction of Skype for Business for all telecommunications at the Footscray Campus. This involved delivering installation, training, and troubleshooting for staff.
- I served as the Facilities Manager for the site, liaising with Corporate Services on maintenance and addressing OHS issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Coordinator
AMES Australia
Melbourne
01.2004 - 01.2007
- I coordinated an administration team to support the organization and its students.
Handled all aspects of customer service inquiries, resolved escalated complaints, and provided general information on a wide range of programs. - Maintained accurate records and generated reports on ARMS also coordinated fee-paying clients and prepared documentation.
- Managed financial transactions, including petty cash, accounts payable, and schedules of remittance and receivable on Finance One.
- Designed flyers, brochures, timetables and room bookings for AMEP, SPMP, and ELICOS classes.
- Oversaw the delivery of a wide range of administrative functions, including data entry, filing, mailing, faxing, emails, and organizing stationery orders.
Education
Business Transformation Skills Masterclass -
Dept of Industry, Science, Energy & Resources
01.2021
VASS Training -
Melbourne Polytechnic
01.2019
VETtrak and AVETMISS Training -
VETtrak
01.2017
Diploma in Management -
AMES Education
01.2010
Certificate IV in Business Management -
AMES Education
01.2006
Skills
- Team Leadership
- Workplace Maintenance Oversight
- Customer service
- Development of eSTP
- Template Development
- Creation of Markbook
- VET online (SEE Management System)
- STRATA (Student Management System)
- Communicating with CALD Clients
- Knowledge of VETtrak
- Knowledge of AVETMISS
- Producing analytical reports
- High-level stakeholder liaison
- Effective Grant Audit Management
- Microsoft Office suite
- Finance One systems
- CELCAT
- ARMS (AMEP Report Management System)
References
- Roberto Tarsitano, Dnata Manager, 0404 849 147
- Frances La Riccia, Melbourne Polytechnic, AMEP & SEE Compliance, 0408 827 843
- Jenny Leahy, Program Lead, Auslan Department, 0402 277 081
- Michelle Zhan, International Student Advisor, 0438 568 573
Languages
Spanish
Native/ Bilingual
Timeline
RAMP Agent
DNATA
07.2022 - Current
Administration Team Leader
Melbourne Polytechnic
01.2018 - 06.2022
Site Supervisor; Education
AMES Australia
01.2012 - 01.2017
Coordinator Parent Returning to Work Program
AMES Australia
01.2007 - 01.2012
Customer Service Coordinator
AMES Australia
01.2004 - 01.2007
Business Transformation Skills Masterclass -
Dept of Industry, Science, Energy & Resources
VASS Training -
Melbourne Polytechnic
VETtrak and AVETMISS Training -
VETtrak
Diploma in Management -
AMES Education
Certificate IV in Business Management -
AMES Education
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