Priscilla Daniels
Sebastopol,VIC
Summary
I am an enthusiastic and energetic person. Proven to be a fast learner, confident behind a computer, phone and work well with structure and routine. From working in vibrant cafes/restaurants in New Zealand and Australia, as well as hotels in the UK, I have also taught dance classes to pre-professional students and performed in shows and companies throughout Australia. Experienced as an Assistant Front Office Manager and an Assistant Educator in an early learning centre settings.
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
I am an open book and would love to learn all tools necessary to help continue growing and expanding my skill set. In my spare time I enjoy spending time with my son, dancing, fitness, hiking, live music, reading crime novels and watching documentaries and comedies.
Overview
11
11
years of professional experience
Work History
National Relay Service Officer - Advisor
Concentrix
11.2023 - Current
- Call-centre role, working for the National Relay Service (government funded account) receiving inbound and making outbound calls.
- Assisting those that are Deaf, hard of hearing or with speech communication difficulties to connect with the community and conduct business.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively by completing feedback forms and addressing concerns when they arise.
- Exceeded performance targets by consistently delivering outstanding service results within the department. Currently on a 10-streak of 100% quality evaluations.
Duty Manager/Assistant Front Office Manager
Leonardo Hotel Nottingham
10.2022 - 09.2023
- Ensuring all departments are covered, including supported communication
- General assistance in all departments, ensuring safety of all staff and guests as well as the hotel itself
- Team targets met, high standards maintained
- High presence on the floor
- Complaint handling and ensuring guests are treated with courtesy and kindness, and celebrated
Front Office Supervisor
Jurys Inn Nottingham
06.2022 - 10.2022
- Coordinating and assisting with reception team
- Reception duties such as answering phone calls, greeting guests and communication with staff and other departments
- OPERA PMS certified
- Representing the Jurys Inn brand
Receptionist
Jurys Inn Nottingham
04.2022 - 06.2022
- Coordinating and assisting with reception team
- Reception duties such as answering phone calls, greeting guests and communication with staff and other departments
- OPERA PMS certified
- Representing the Jurys Inn brand
Assistant Educator
Little Grasshoppers
03.2021 - 11.2021
- Casual assistant educator whilst studying certificate III in Early Learning
- Duties included supervision and care of a range of children from 4mo-4yrs
- Became an elected educator for the nursery room, where I predominantly nurtured and encouraged the growth and development of the babies, as well as maintaining relationships with families and peers
BBO Dance Teacher
Independent Dance Studios
03.2020 - 06.2020
- Ballet teacher for BBO Levels 2, 3 ,4
- Private Coach for soloists
Receptionist
Crown Institute of Studies
09.2018 - 11.2018
- Basic administration duties
- Stock/supply stationary and kitchen supplies
- Receptionist duties such as answering calls, greeting guests/potential clients and prospective students, book meeting rooms, assist students and general public with enquiries
FOH/Barista - till/all-rounder
Mahuhu Espresso
04.2017 - 09.2018
- FOH as the main operator of the till and the welcoming face for customer service
- There are several orders in which I stay on top of each day
- I have built an excellent rapport with the regular customers and am friendly; welcoming to new faces daily
- In this environment I often work in a team and can take double work-loads to support fellow staff during breaks and peak periods
- I use initiative and care for customers and the team
- Another role in the business are with tasks of booking and confirming catering orders via phone to then liase with the back of house for further information
- It is a fast-paced environment in which I tackle with confidence and a positive attitude
Floor Staff
Gattica
05.2016 - 11.2016
- High quality and friendly floor staff for afternoons and evenings
- Open and close restaurant duties, Prepare and decorate baked displays, Reservation set-up, Service of alcohol and food, Use of till
- Organise reservations/bookings
Ensemble Dancer
Disney's The Lion King
03.2015 - 03.2016
- Dancer/singer/puppeteer in Australian ensemble of the global award-winning musical
- Brand ambassador of Disney
Bar Attendant/Waitress
Knockout Events
11.2014 - 03.2015
- Part-time Bartending, Waiting tables, Event set-up/pack-up, Childrens' Birthday Host, Usher
- Costume Performer
Ticket Office
Wonderland Entertainment and Leisure PL
11.2013 - 03.2015
- Admin
- Jobs such as tickets/events sales, till float in & out
- Retail/Ticket Sales, Service of food, Experience behind till, Seasonal Costumed Entertainment My duties were to receive incoming calls and assist customers with any issues that they were having and guidance/up-selling for future events
Education
CHC30113 Certificate III - Early Childhood Education and Care
Nautilus Training
11.2021
Certificate IV - Disability
Chisholm Institute
03.2021
Diploma of Dance and Performance -
Dance Factory
01.2013
Victorian Certificate of Education -
Mount Clear College
01.2012
Skills
- Attention to detail
- Problem-solving
- Active listening
- Quality assurance
- Data confidentiality
- Customer service
- Data entry software
- Microsoft office
- Patient relationship management
- De escalation tactics
- Issue reporting
- Cultural sensitivity
- Crisis intervention
- Coping techniques
Biointerests - Description
I am an enthusiastic and energetic person. Proven to be a fast learner, confident behind a computer, phone and work well with structure and routine. From working in vibrant cafes/restaurants in New Zealand and Australia, as well as hotels in the UK, I have also taught dance classes to pre-professional students and performed in shows and companies throughout Australia. Experienced as an Assistant Front Office Manager and an Assistant Educator in an early learning centre settings. With this history I have gained skills to multi-task with efficiency and have excellent use of time management alongside discipline. I am an open book and would love to learn all tools necessary to help continue growing and expanding my skill set. In my spare time I enjoy spending time with my son, dancing, fitness, hiking, live music, reading crime novels and watching documentaries and comedies.
Timeline
National Relay Service Officer - Advisor
Concentrix
11.2023 - Current
Duty Manager/Assistant Front Office Manager
Leonardo Hotel Nottingham
10.2022 - 09.2023
Front Office Supervisor
Jurys Inn Nottingham
06.2022 - 10.2022
Receptionist
Jurys Inn Nottingham
04.2022 - 06.2022
Assistant Educator
Little Grasshoppers
03.2021 - 11.2021
BBO Dance Teacher
Independent Dance Studios
03.2020 - 06.2020
Receptionist
Crown Institute of Studies
09.2018 - 11.2018
FOH/Barista - till/all-rounder
Mahuhu Espresso
04.2017 - 09.2018
Floor Staff
Gattica
05.2016 - 11.2016
Ensemble Dancer
Disney's The Lion King
03.2015 - 03.2016
Bar Attendant/Waitress
Knockout Events
11.2014 - 03.2015
Ticket Office
Wonderland Entertainment and Leisure PL
11.2013 - 03.2015
Certificate IV - Disability
Chisholm Institute
Diploma of Dance and Performance -
Dance Factory
Victorian Certificate of Education -
Mount Clear College
CHC30113 Certificate III - Early Childhood Education and Care
Nautilus Training
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