Priscilla Grant
Munno Para
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Reliable and results-driven, capable of creating impactful programs and supporting customers in achieving their goals. Equipped with excellent communication and problem-solving skills, ensuring supportive and safe environment for all.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child and Youth Support Worker
Autismsa
09.2023 - Current
- Provided comprehensive assistance to youth clients in reaching their career objectives by collaborating closely with their social workers, mental health specialists and career counsellors.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Implemented behaviour modification strategies to address challenging behaviours exhibited by young clients.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
Disability Support Officer
Department of Human Services
11.2021 - 09.2023
- Advocate for clients' rights and needs in the healthcare and community contexts.
- Worked effectively with clients experiencing physical and mental health challenges, ensuring tailored employment solutions that accommodated individual needs whilst promoting independence and dignity.
- Coordinate services with external agencies to ensure clients receive full support.
- Improve communication between clients, families, and service providers to ensure seamless care.
- Provide information about available services, funding choices, and community resources.
- Respond to emergencies with prompt assistance and intervention.
- Coordinated family visits, medical appointments and therapy sessions for customers.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Team Leader, Disability Client Services
Anglicaresa
08.2020 - 09.2021
- Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
- Mentored and coached team members, fostering a positive work environment that encouraged professional growth and development.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Implemented client feedback systems, utilizing input to continuously improve service quality and address unmet needs within the organization.
- Assessed risks and collaborated closely with diverse teams to manage crisis interventions when needed.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Partnered with community organizations to expand available resources for clients, strengthening support networks for individuals with disabilities.
Disability Support Worker
InLife Independent Living
08.2018 - 05.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Retail Assistant
Kmart
01.2014 - 09.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Certificate III - Dental Assisting
Foundation Education
Online06-2022
Certificate IV in Disability - Disability Studies
Jobs Training Institute
Melbourne12-2017
High School Diploma -
The Grange P-12 College
Hoppers Crossing, VIC12-2016
Skills
- Case information confidentiality
- Interpersonal and written communication
- Excellent interpersonal and communication skills
- Expertise in problem-solving and conflict resolution
- Capable of engaging disengaged clients
- Proficiency in data entry and case management software
- Adherence to professional boundaries and ethical practice
Certification
Certifications
- Current SA Driver’s License
- National Police Clearance
- Current Working with Children Check
- Current NDIS Worker Screening Check
- NDIS Worker Orientation Module
- Psychometric Assessment
- Current COVID-19 Vaccinations (2 doses + 1 booster)
- Medication Administration Training
- Current First Aid and CPR certificate
Timeline
Child and Youth Support Worker
Autismsa
09.2023 - Current
Disability Support Officer
Department of Human Services
11.2021 - 09.2023
Team Leader, Disability Client Services
Anglicaresa
08.2020 - 09.2021
Disability Support Worker
InLife Independent Living
08.2018 - 05.2020
Retail Assistant
Kmart
01.2014 - 09.2018
Certificate III - Dental Assisting
Foundation Education
Certificate IV in Disability - Disability Studies
Jobs Training Institute
High School Diploma -
The Grange P-12 College
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