Priscilla Hansell
Sydney,NSW
Overview
1
1
year of professional experience
Work History
Visitor Experience Host
Australian Museum
Sydney , NSW
11.2023 - 05.2024
- Provided visitor support to assist in the Ramses and the Gold of the Pharaohs exhibition hosted by the Australian Museum
- Implemented effective strategies to handle high visitor traffic
- Successfully ensured customer satisfaction upon visiting the exhibition and the Museum
- Utilised radios to facilitate efficient collaboration with other Front of House staff members.
- Processed payments from customers using a POS system
- Effectively handled high pressure scenarios
- Offered extensive administrative assistance to the Museum by managing phone calls, addressing complaints and inquiries
- Cultivated a welcoming environment and created enjoyable, memorable experiences for visitors to the Museum
Crew Member
McDonald's
Thornleigh, NSW
03.2023 - 01.2024
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
Bachelor of Arts And Bachelor of Laws -
Macquarie University
Sydney NSW Skills
- Telephone reception
- Front of House organization
- Strong interpersonal skills
- POS Software
- Effective time Management
- Promotional knowledge
- Adaptable to change
- Customer service expertise
- Point of sale systems
- Integrity and honesty
- Positive company representation
- Performance improvement and self-discipline
- Team contributions
- Clear communication
- Salesmanship
- Teamwork and collaboration
- Diversity awareness
- cResolving omplaints
Accomplishments
- 2023 Higher School Certificate: achieved an ATAR of 92.75, received 2 Band 6’s (Legal Studies, Society and Culture) and 1 E4 (English Extension 1)
- 2023 High School Presentation Day: First in Legal Studies, English Extension 1, Society and Culture
References
References available upon request.
Timeline
Visitor Experience Host
Australian Museum
11.2023 - 05.2024
Crew Member
McDonald's
03.2023 - 01.2024
Bachelor of Arts And Bachelor of Laws -
Macquarie University