PRISCILLA KOJOCK
Henley Brook,WA
Summary
Dedicated customer service professional with extensive experience in retail, fulfilment, hospitality and admin work. Skilled in handling customer inquiries, problem-solving, and maintaining high service standards. Adept at working in fast-paced environments while ensuring customer satisfaction. Strong multitasking abilities, teamwork skills, and a proactive approach to responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
My Money House
01.2025 - Current
- Making outbound calls while also managing inbound calls
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Setting qualified appointments for clients with consultants
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Online Fulfilment Assistant ( Seasonal Casual )
Myer
10.2024 - 01.2025
- Accurately pick and pack customer orders from warehouse or store shelves in a timely manner.
- Ensure products match order specifications and handle merchandise with care
- Label and prepare packages for shipment, ensuring accurate documentation.
- Resolve issues related to damaged, incorrect, or missing products.
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
Soft Goods Team Member
Target
04.2024 - 10.2024
- Greet and assist customers, providing product recommendations.
- Ensure merchandise is well-stocked and displayed according to store guidelines.
- Maintain fitting rooms and sales floor organisation for a seamless shopping experience.
- Assist with inventory control, stock counts, and promotional event setup.
Customer Service Representative
TSA
08.2022 - 04.2024
- Assisted customers with Telstra products and services, including billing, technical support, and account management.
- Handled customer complaints with empathy and provided effective solutions.
- Processed payments, refunds, and account updates efficiently.
- Provided recommendations on products and service upgrades based on customer needs.
- Answered incoming customer calls promptly, providing exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food and Beverage Attendant
Crown Perth
08.2021 - 08.2022
- Delivered high-quality food and beverage service in a fast-paced hospitality environment.
- Greeted guests, took orders, and ensured timely service.
- Prepared and served a variety of cocktails and beverages.
- Maintained cleanliness and organisation in bar and dining areas.
- Provide outstanding customer service to guests in a professional, friendly, and courteous manner.
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
Casual Team Member
Coles Supermarket
03.2019 - 07.2021
- Provided customer service and assisted with purchases.
- Operated cash registers and processed transactions accurately.
- Restocked shelves and maintained store presentation.
- Picked and packed online orders for customer fulfilment
- Ensure a positive and friendly shopping experience by maintaining a helpful and approachable attitude
Education
Diploma of Nursing - Nursing Midwifery
North Metro Tafe Mt Lawley
Joondalup, WA07.2027
High School Diploma -
Ellenbrook Secondary College
Ellenbrook WA10.2020
Cert III Population Health - Healthcare
North Metro Tafe Midland
Midland, WA10.2020
Skills
- Data entry
- Call centre experience
- Inbound call management
- Reliability and punctuality
- Customer-focused approach
- Customer complaint resolution
- Positive customer experiences
- Point of sale operations
- Sales and retail experience
- Exceptional customer service
- Strong multitasking
- Efficient organisation
Certification
- First Aid Certificate (June 2025)
- CPR training (June 2025)
- Basic food handling (Mar 2020)
- Responsible Service of Alcohol (Nov 2020)
- Work Health & Safety ( Feb 2019)
Timeline
Customer Service Officer
My Money House
01.2025 - Current
Online Fulfilment Assistant ( Seasonal Casual )
Myer
10.2024 - 01.2025
Soft Goods Team Member
Target
04.2024 - 10.2024
Customer Service Representative
TSA
08.2022 - 04.2024
Food and Beverage Attendant
Crown Perth
08.2021 - 08.2022
Casual Team Member
Coles Supermarket
03.2019 - 07.2021
Diploma of Nursing - Nursing Midwifery
North Metro Tafe Mt Lawley
High School Diploma -
Ellenbrook Secondary College
Cert III Population Health - Healthcare
North Metro Tafe Midland
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