Priscilla Marday
Cranbourne,VIC
Summary
Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced retail environment. Identifies customer needs and optimizes operations with focus on practical strategies. Collaborative and committed to driving revenue growth. Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Floor Supervisor
La Aroma Italiano
03.2023 - Current
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Delivered continuous process improvements that streamlined workflows leading to more efficient day-to-day operations.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Held team meetings to gain feedback, provide updates and set policies.
- Reduced employee turnover with hands-on leadership and coaching.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Delegated tasks to employees to enhance productivity and workflow.
- Managed schedule for team members with focus on effective coverage of needs.
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
Cook
Piment Vert Restaurant
02.2018 - 08.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
Shop Assistant
Craft Gallery
04.2013 - 06.2015
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations with effective inventory management and restocking practices.
- Reduced wait times by efficiently processing transactions at the cash register.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
Shop Manager
Lucky Saree Palace
02.2012 - 02.2013
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Work Study Office Assistant
Promintex Co Ltd
03.2000 - 03.2006
- Enhanced office efficiency by organizing and maintaining filing systems for important documents.
- Streamlined administrative tasks for increased productivity through effective time management and prioritization.
- Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
- Assisted with event planning and coordination, ensuring successful execution of workshops and meetings.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Developed and maintained organized filing system for student records and documents.
- Helped create and maintain spreadsheets to track financial records and other data.
- Developed and implemented strategies to improve student engagement and retention.
- Developed detailed reports to track student progress and performance.
- Completed research, compiled data, and assisted in timely reporting.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Coordinated travel arrangements for staff members.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Education
No Degree - Certificate
Mauritius Examination Syndicate
Mauritius02.1997
High School Diploma -
Ocep University
Mauritius01.1997
Skills
- Customer Satisfaction
- Stock Management
- Performance Improvements
- Operations Oversight
- Team Leadership
- POS Systems Operations
- KPI Monitoring
- Staff Coaching
- Team Supervision
- Employee Development
- Stress Management
- Employee Motivation
- Team Building
- Decision-Making
- Safety Procedures
Languages
French
Full Professional
English
Full Professional
Tamil
Full Professional
Hindi
Native or Bilingual
Timeline
Floor Supervisor
La Aroma Italiano
03.2023 - Current
Cook
Piment Vert Restaurant
02.2018 - 08.2022
Shop Assistant
Craft Gallery
04.2013 - 06.2015
Shop Manager
Lucky Saree Palace
02.2012 - 02.2013
Work Study Office Assistant
Promintex Co Ltd
03.2000 - 03.2006
No Degree - Certificate
Mauritius Examination Syndicate
High School Diploma -
Ocep University
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