PRISCILLA NG
Miranda,NSW
Summary
Personal Profile: I am a hard-working, organised and enthusiastic individual eager to apply my time management skills developed from working in a high volume driven environments and strong attention to detail when supporting critical financial markets systems, and assisting to resolve any issues promptly to ensure the smooth running of critical business activities. Through my various volunteer and paid roles, I have continued to learn and challenge myself in both my education and career pursuits.
Overview
10
10
years of professional experience
Work History
Financial Markets Business Operations - Analyst
Reserve Bank of Australia
Sydney, NSW
06.2022 - Current
- Providing on overseas offices and local offices with on-call responsibilities , helping troubleshoot errors for FMG application, ensuring swift resolution to minimise business disruptions.
- Providing comprehensive support to multiple business areas, addressing their specific needs and challenges for FMG systems supported by FM Business operations.
- Efficiently managing business request in the FMBO and Securitisation mailbox, actively investigating incidents and problems to maintain system integrity and operational efficiency.
- Conducting thorough post-verification testing following system patching to guarantee seamless functionality and stability of all FMG systems.
- Undertaking AD group cleanup initiatives to optimise system access and streamline user access management.
- Leading the migration of the ID returns system from another team, overseeing the process from planning to execution to ensure smooth transition and minimal impact on operations.
- Learning the IBOC system and developing tailored training materials to upskill both the current and future team memebers.
- Managed floor closure as part of the 65MP project, coordinating with other key stakeholders to ensuring minimal disruption to daily operations.
- Actively participating in FMG system upgrades, and providing lower environment testing to validate system enhancements and updates.
- Up skilling myself in SQL skill, and writing queries to extract and analyze data for the purpose of building comprehensive reports to help automate processes.
- Facilitating deal setup for Securitisation system, ensuring accuracy and compliance with regulatory requirements.
- Establishing effective communication channels with information providers to facilitate successful submissions to our RBA Securitisation portal and promptly address any issues or discrepancies.
- Developed and maintained contingency procedures, organising work days from the Business Resumption Site (BRS), and coordinating site rotation procedure to ensure reliability of systems and business processes.
- Collaborating closely with stakeholders from various departments to identify improvement opportunities and drive initiatives aimed at enhancing operational efficiency and effectiveness.
Equity Originations Associate
Commonwealth Bank of Australia
Sydney, NSW
09.2020 - 06.2022
- High attention to detail when vetting, responding to clients and opening share trading accounts to ensure the business was meeting all its regulatory obligations.
- Involved in the KYC remediation project, where I had to collect and verify customers details and ensure all regulatory obligations are met.
- Assisted with international account opening through running scripts on Unified functional testing (UFT) program.
- Identify and resolve workflow errors that occurred that stopped accounts from being completed through the straight through process (STP) online.
- Overlooked the Equity Originations (EO) Inbox. Being the backbone of EO I had to pay high attention to detail, excellent communication, and leadership skills when completing reports, picking up any mistakes that were made by the team, and answering email enquiries from front office as efficiently as possible to ensure the best outcome form the client and business
- Overlooking the Equity originations inbox gave me basic experience using Ibroker.
- Trained five new starters on the equity originations processes and ensured that they were aware of the regulatory standards that the business needs to meet.
All Rounder
South Beach Seafood
Sydney, Australia
01.2014 - 03.2020
- Perform well under pressure, serving up to 3 customers every minute.
- Ensured customer orders are fulfilled, from first point of contact to final delivery.
- Operating point of sale (POS) and EFTPOS terminals.
- Leading role in receiving and implementing customer feedback.
- Ensuring that the store complies with Work health and safety rules and regulations.
Marketing Intern
Sullivan Dewing Chartered Accountants and Business Builders
Sydney, NSW
11.2019 - 01.2020
- Developed marketing plans through research into the market, reviewing company reports and observing firm practices.
- Created digital marketing plans studying the most effective digital media platforms, competitor methods and reviewed the businesses past digital media strategies.
- Generated social media posts, from industry related content.
- Conducted competitor review, through researching and analysing the top ten competitors.
- Identified new prospective clients, by undertaking research into different businesses, analysing whether they would fit the business service offerings.
- Involved in initial event planning and management on the day.
Teacher's Aide
Kumon Australia
Sydney, NSW
07.2016 - 07.2016
- Monitoring and providing feedback to parents about the child’s progress
- Managed setup and shutdown of the Kumon centre
- Assigning worksheets to students for the day and homework
- Managing feedback from staff, students and parents.
Education
Masters of Commerce - Business Information Systems
University of Sydney
Sydney, NSW06-2025
Bachelor of Commerce - Finance & Marketing
University of Wollongong
Wollongong07.2020
Certificate III in Hospitality - Hospitality
Tafe
01.2018
Diploma of Business - Business
University of Wollongong College
Wollongong01.2017
Skills
- Leadership skills
- Problem-solving skills
- Numeracy and analytical skills
- Technical skills
- Attention to details
- Team Training and Mentoring
Volunteer Experience
St Vincent De Paul Society, Sydney, Australia – Volunteer
● Attending house visits with individuals and families in the local area, assisting them with basic necessities, morale and emotional support.
UOW Catholic Society, University of Wollongong – Secretary
● Overseeing the club’s social media platforms
● Event management for events hosted within and outside of the University
● Administration, such as booking Mass and talk rooms, writing and posting minutes.
Early Start Discovery Space, University of Wollongong - Volunteer
● Assisted and interacted in children’s play and learning within the Centre
Languages
References
References available upon request
Timeline
Financial Markets Business Operations - Analyst
Reserve Bank of Australia
06.2022 - Current
Equity Originations Associate
Commonwealth Bank of Australia
09.2020 - 06.2022
Marketing Intern
Sullivan Dewing Chartered Accountants and Business Builders
11.2019 - 01.2020
Teacher's Aide
Kumon Australia
07.2016 - 07.2016
All Rounder
South Beach Seafood
01.2014 - 03.2020
Masters of Commerce - Business Information Systems
University of Sydney
Bachelor of Commerce - Finance & Marketing
University of Wollongong
Certificate III in Hospitality - Hospitality
Tafe
Diploma of Business - Business
University of Wollongong College
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