Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Iris Chesterman

Summary

Dynamic customer service professional with a proven track record at Pivotel Satellite, excelling in problem resolution and enhancing customer satisfaction. Recognized for implementing process improvements that streamlined service delivery. Strong communicator and critical thinker, adept at multitasking and fostering teamwork to achieve operational excellence.

Overview

40
40
years of professional experience

Work History

Pivotel Satellite

Pivotel Satellite
06.2012 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new staff on company policies and effective service techniques.
  • Managed complex customer issues, ensuring timely resolutions and positive outcomes.
  • Implemented process improvements that streamlined service delivery and reduced wait times.
  • Developed training materials to enhance team performance and knowledge retention.
  • Analyzed customer feedback to identify trends and inform service strategy adjustments.
  • Mentored junior representatives, fostering a collaborative and supportive team environment.
  • Led initiatives to improve service quality, resulting in enhanced operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Allconnex Water

Allconnex Water
11.2011 - 05.2012
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Stellar Gold Coast

Telstra
12.2010 - 11.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.

Restaurant Supervisor

Millennium Hotel Rotorua
10.1993 - 06.2005
  • Supervised daily restaurant operations, ensuring adherence to quality and service standards.
  • Trained and mentored staff on customer service protocols and operational procedures.
  • Managed inventory levels and coordinated with suppliers for timely stock replenishment.
  • Implemented process improvements to enhance workflow efficiency and reduce waste.

Housekeeper

Quality Hotel Rotorua New Zealand
06.1985 - 06.2005
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Assisted in laundry operations, ensuring timely delivery of clean linens.
  • Collaborated with team members to uphold high standards of hygiene and safety.
  • Utilized cleaning equipment and supplies efficiently to complete assigned tasks.

Bar and Restaurant Attendant

Millennium Hotel
09.1986 - 11.1990
  • Supervised daily restaurant operations, ensuring efficient workflow and adherence to service standards.
  • Trained and mentored new staff on best practices for customer service and food handling procedures.
  • Implemented improvements in inventory management, reducing waste and optimizing stock levels.
  • Enhanced guest experience by addressing concerns promptly and providing personalized service recommendations.

Education

Western Heights High School
Rotorua New Zealand

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Pivotel Satellite

Pivotel Satellite
06.2012 - Current

Allconnex Water

Allconnex Water
11.2011 - 05.2012

Stellar Gold Coast

Telstra
12.2010 - 11.2011

Restaurant Supervisor

Millennium Hotel Rotorua
10.1993 - 06.2005

Bar and Restaurant Attendant

Millennium Hotel
09.1986 - 11.1990

Housekeeper

Quality Hotel Rotorua New Zealand
06.1985 - 06.2005

Western Heights High School

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Priscilla Iris Chesterman