Priscilla Maiko McRae

I am seeking a position utilizing my expertise in people skills, delivering exceptional customer service and accuracy to detail. I have excellent communication and public speaking skills. I am an independent worker and am a team player. Deeply empathetic and passionate about people development and business process improvement. I thrive in a fast-paced environment. I am committed to advancing my knowledge and skills in the dental field through my ongoing studies in Certificate 3 in Dental Assisting.

• Coordinating schedules for six providers, ensuring optimal time management and seamless patient flow.
• Increasing rebooking rates from 60% to 98% by implementing a structured and collaborative approach to scheduling.
• Developing spreadsheets for lab work tracking, product sales management, end-of-day balancing, and task delegation, which enhanced team efficiency and communication.
• Running estimates on HICAPS terminals, collecting payments, and explaining treatment plans, appointment timing, and gap fees to patients for complete transparency.
• Managing lab work logs, invoices, and weekly budgets using Coupa to ensure clinical supplies are ordered within budget constraints.
• Processing instruments in the sterilization lab and assisting chairside during procedures when needed, demonstrating flexibility and a strong work ethic.
• Running reports for KPIs, gross and net sales, and balancing end-of-day books, addressing discrepancies effectively.