Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Priscilla Seyram KOSO

Summary

Experienced administrative professional with a strong background in front desk operations, customer service, and scheduling. Knowledgeable in legal support and document management. Skilled in maintaining confidential records, handling client information, and resolving issues to support organizational efficiency. Proficient in overseeing facility operations and maintenance to ensure cleanliness, safety and functionality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Executive

Enterprise Computing Limited
03.2024 - 06.2025
  • Assisted in drafting, preparation, reviewing, and organizing legal documents under legal supervision, ensuring accuracy and compliance with regulations.
  • Managed front desk operations with professionalism and accuracy.
  • Assisted with clerical tasks, including data entry, document scanning, and file management.
  • Handled customer complaints calmly and professionally to maintain company reputation.
  • Managed correspondence and scheduling between departments and external stakeholders.
  • Maintained meticulous records and document filing systems, ensuring easy retrieval and confidentiality.
  • Welcomed visitors and clients by setting a positive environment.
  • Conducted regular inspections to identify areas for improvement in facility management practices.
  • Collaborated with vendors for service contracts, negotiating terms to improve service delivery.
  • Resolved facility-related issues promptly, minimizing disruptions to operations and enhancing staff satisfaction.
  • Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.

Customer service advisor

Concentrix
10.2023 - 03.2024
  • Managed phone calls and sent emails to customers where necessary.
  • Expressed care, patience and empathy when handling customer interactions for personalized experience.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Consistently earned above 80% on quality call evaluations.
  • Adhered strictly to policies and procedures for continued company compliance.

National service person

CIMAF Cement
11.2022 - 10.2023
  • Built constructive relationships with staff and customers for positive, productive workplace environments.
  • Preparation of monthly logistics schedule report using Microsoft Excel.
  • Responsible for visiting and interacting clients to receive feedback on the use of the product purchased from the company.
  • Preparation of sales agreement contracts and account opening forms.
  • Assisted in organizing monthly raffle events.

Intern

Controller & Accountants General Department
06.2021 - 08.2021
  • Vetted appraisal forms of staff for promotion exercises.
  • Showed initiative and willingness to take on new challenges.
  • Vetted car documents for the payment of car maintenance allowance.
  • Adapted to new situations and learned new skills quickly.
  • Prepared and updated excel record of car documents (Insurance, road worthy and approval letter).
  • Vetted car documents for the payment of car maintenance allowance.

Education

Bachelor of Arts - Political science and French

University of Ghana
10.2022

Master of Arts - International Relations/International Business

Griffith University
QLD
06-2027

Skills

  • Administrative support
  • Facility Management
  • Document management
  • Customer service management
  • Microsoft Office (Word, Powerpoint)
  • Multi-tasking
  • Maintenance requests
  • Vendor Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained interns on Legal Documentation processes.
  • Achieved 95% of completed Agreements within 24 hours after receipt of request.

Certification

Google Data Analytics

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Front Desk Executive

Enterprise Computing Limited
03.2024 - 06.2025

Customer service advisor

Concentrix
10.2023 - 03.2024

National service person

CIMAF Cement
11.2022 - 10.2023

Intern

Controller & Accountants General Department
06.2021 - 08.2021

Bachelor of Arts - Political science and French

University of Ghana

Master of Arts - International Relations/International Business

Griffith University

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Priscilla Seyram KOSO