Prisha Jharupla
Wollongong
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Spice Corner
02.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science
University of Wollongong
Wollongong, NSW06.2025
Diploma of IT - Information Technology
University of Wollongong
Wollongong, NSW07.2023
Intermediate Level - Science Education
Sri Chaitanya Junior Kalasala College
SR Nagar, Hyderabad05.2022
Skills
- Active Listening
- Friendly
- Maintains Customer Relations
- Store Maintenance
Profile
I'm Prisha Jharupla, currently pursuing my bachelors in University of Wollongong. As a motivated student, I'm actively seeking part time employment opportunities that align with my academic schedule. I'm enthusiastic about gaining practical experience and further developing my skills while balancing my academic responsibilities. I'm eager to further develop my skills with a proactive mindset and I'm always seeking opportunities for development and welcome the chance to take on new challenges and responsibilities.
Certification
ISDC NASA Conference Certification
Was been selected to represent my project in USA NASA ISDC Conference in my schooling.
Timeline
Customer Service Representative
Spice Corner
02.2023 - 12.2023
Bachelor of Science - Computer Science
University of Wollongong
Diploma of IT - Information Technology
University of Wollongong
Intermediate Level - Science Education
Sri Chaitanya Junior Kalasala College
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