Prisha Muneshwar

• Introduced and taught various different programming concepts from beginner level to advanced in a classroom setting (Languages included Python, SQL, Scratch & Java).
• Created, developed and maintained lessons plans according to each student’s individual needs.
• Taught various key computer science and IT skills such as computational thinking, logic, pseudocode, debugging and improving projects.
• Assessed student coursework, progress and provided feedback to student projects and classwork to foster growth.
• Introduced real-word software development practices such as version control (Git), code reviews and documentation for advanced students.
• Recommended tailored learning resources to students and parents to strengthen and extend programming and IT skills.
• Incorporated robotics-based learning (LEGO EV3, VEX, Arduino) to reinforce programming concepts through hands-on activities.
• Collaborated with other computing instructors and facilitators to design and implement cross disciplinary lessons in both programming and robotics.
• Led class coding challenges and competitions to encourage problem-solving, collaboration and creative thinking.
• Handled administration and classroom logistics such as student attendance, class participation, employee data and documentation.
• Liaised with parents and caregivers and updated them of their child's progress, and addressed any queries regarding their child's programming skills, learning or classroom concerns.

• Engaged proactively with customers, providing friendly assistance and personalized product recommendations tailored to individual needs.
• Answered customer inquiries with care, offering clear guidance on purchases, prescriptions, and medication concerns to ensure confidence and satisfaction.
• Resolved customer issues and complaints promptly, maintaining a welcoming and supportive store atmosphere.
• Assisted with the intake and delivery of prescriptions, ensuring customers received accurate information and felt supported in their healthcare journey.
• Recommended over-the-counter and behind-the-counter medications (under Pharmacist supervision) in line with customer needs and professional guidelines.
• Supported an efficient store experience by organizing customer orders, managing stock, and assisting with additional tasks such as phone enquiries and filing.
• Processed sales transactions with accuracy and professionalism, demonstrating strong attention to detail and customer care.

• IT Intern | Rash Computers:
• Addressed customer queries efficiently through phone, email, and IT ticketing system, ensuring prompt issue resolution.
• Installed and configured software and hardware components, contributing to seamless IT operations.
• Managed and updated software licenses, consistently applying patches to keep applications current with the latest features and security enhancements.
• Executed basic administrative duties, including filing and processing invoices, to support the overall office functionality.
• Maintained and organized customer databases, ensuring accurate and up-to-date information for effective customer relationship management.

Junior Pharmacy Assistant | Medicines R Us
Delivered friendly and supportive service to customers in a busy community pharmacy.

• Welcomed and assisted customers throughout the store, providing tailored recommendations for products and medications based on individual needs.
• Addressed customer queries and concerns with patience and professionalism, ensuring a positive and reassuring experience.
• Supported prescription services by managing intake and preparing scripts for processing, helping to maintain an efficient workflow.
• Handled administrative responsibilities including answering calls, filing, and record-keeping to ensure smooth daily operations.
• Collaborated closely with Pharmacists and team members to complete delegated tasks, contributing to seamless customer service and store efficiency.