
Detail-oriented professional with experience in administrative operations, retail sales, and hospitality service. Experienced in customer engagement, reservations and membership management, POS systems, and end-of-day financial reconciliation. Currently pursuing an MBA and MSc in Data Analytics, bringing strong organizational, analytical, and problem-solving skills to dynamic work environments.
• Operated in full compliance with NSW liquor and gaming regulations, maintaining valid RSA and RCG certifications and ensuring responsible service standards were followed at all times.
• Managed day-to-day club operations including member registrations, membership renewals, and updating member records in the club management system.
• Assisted with bookings and reservations for club facilities, coordinating with staff to ensure smooth service during events and peak periods.
• Performed end-of-day financial reconciliation including balancing tills, verifying gaming and bar transactions, and supporting basic accounting procedures.
• Delivered customer service across bar, gaming, and front desk areas while maintaining a professional and welcoming environment for members and guests.
• Provided friendly and efficient bar service by preparing and serving beer, wine, spirits, and non-alcoholic beverages while maintaining a welcoming environment for club members and guests.
• Operated in full compliance with NSW RSA and RCG regulations, monitoring patron behaviour and ensuring responsible service of alcohol and gaming practices.
• Processed orders and payments through the POS system, handled cash and card transactions, and assisted with end-of-shift reconciliation and balancing of bar tills.
• Maintained bar and gaming areas to high cleanliness and safety standards, restocked beverages and supplies, and supported the team during busy service periods.
• Provided friendly and knowledgeable customer service on the shop floor, helping customers find the right footwear through sizing, fittings, and product recommendations based on their needs and activity.
• Processed sales through the POS system, handled cash and card payments, and assisted in meeting store sales targets by recommending suitable products and add-ons.
• Maintained store presentation by restocking footwear and accessories, organising displays, and ensuring visual merchandising standards were consistently upheld.
• Supported daily store operations including receiving stock deliveries, assisting with inventory checks, and working closely with the team during busy trading periods to keep the store running smoothly.